Site Reliability Engineer
Contour Software23 days ago
Karachi, Pakistan +2 moreSenior
Responsibilities
- Define and continuously refine SLIs, SLOs, and error budgets for hosted applications.
- Own reliability roadmaps and balance feature delivery with system stability.
- Design and maintain monitoring, logging, distributed tracing, dashboards, and alerting.
- Serve as a senior escalation point and incident commander for complex, high-severity production incidents.
- Lead post-incident reviews, root-cause analysis, and remediation tracking.
- Improve on-call rotation and incident response processes.
- Automate repetitive operational work with Infrastructure as Code and scripting, including self-healing and auto-remediation.
- Lead capacity planning and performance engineering across Azure, legacy, on-premises, and data center environments.
- Partner with CloudOps on infrastructure readiness during migration to hosted environments.
- Track DORA metrics alongside SLIs, SLOs, and error budgets to drive continuous improvement.
- Support backup practices and the Critical Asset List in alignment with SOC 2, PCI requirements, and hosting commitments.
- Contribute reliability and observability standards to the Cloud Center of Excellence.
- Mentor CloudOps engineers on SRE practices, incident response, and operational excellence.
- Participate in an on-call rotation.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Six or more years of experience in Site Reliability Engineering, Cloud Operations, or Infrastructure Engineering.
- Demonstrated ownership of production reliability for a SaaS or hosted platform.
- Experience leading or serving as a senior responder during high-severity production incidents.
- Deep hands-on expertise with Microsoft Azure across compute, networking, storage, identity, and security.
- In-depth production administration, troubleshooting, and performance-tuning experience with Windows and Linux.
- Advanced proficiency with Terraform, ARM, or Bicep and with PowerShell, Bash, or Python.
- Hands-on experience with monitoring, logging, and observability tools such as Azure Monitor, New Relic, or Datadog.
- Experience with Docker and Kubernetes/AKS.
- Working knowledge of CI/CD pipelines and release practices such as Azure DevOps.
- Familiarity with DORA metrics and SLI/SLO/error-budget frameworks.
- Experience operating hybrid data center, legacy on-premises, and cloud-hosted environments is preferred.
- Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, or Certified Kubernetes Administrator certification is preferred.
- Strong decision-making under pressure, communication, ownership, follow-through, confidentiality, and collaborative working skills are required.
Benefits
- Market-leading salary.
- Medical coverage for employees and dependents.
- Parents medical coverage.
- Provident Fund.
- Employee performance-based bonuses.
- Home internet subsidy and conveyance allowance.
- Profit Sharing Plan for tenured employees only.
- Life benefit and child care facility.
- Company-provided lunch and dinner.
- Professional development budget.
- Recreational area for in-house games.
- Sporadic on-shore training opportunities.
- Friendly work environment and leave encashment.
Categories
Site Reliability
About Contour Software
Contour Software provides R&D, QA, customer support, and professional services for vertical‑market enterprise applications across Constellation Software Inc.’s global portfolio. It builds, maintains, and supports mission‑critical software used by public- and private‑sector organizations via CSI’s operating companies, functioning as an internal service provider rather than a direct vendor. Headquartered in Karachi with offices in Lahore and Islamabad, it is a wholly owned subsidiary of Toronto‑based Constellation Software.