Amazon

Software Development Engineer , Customer Service Technologies

Amazon
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5 days ago
Vancouver, CanadaMid Level

Responsibilities

  • Design, build, and operate real-time observability, incident detection, autonomous response, and customer recovery capabilities for the Network Control Center.
  • Own end-to-end delivery from technical design through implementation, testing, deployment, and production operation.
  • Integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows.
  • Solve distributed-systems problems involving real-time event processing, low-latency decisions, and fault-tolerant services.
  • Participate in on-call rotations, build operational dashboards and runbooks, and improve system reliability.
  • Contribute to technical design discussions, code reviews, and engineering practices.
  • Mentor junior engineers on system design, code quality, and operational practices.

Requirements

  • 3+ years of non-internship professional software development experience.
  • 2+ years of non-internship experience designing or architecting new and existing systems, including design patterns, reliability, and scaling.
  • Experience programming in at least one software programming language.
  • Preferred: 3+ years of full software development lifecycle experience, including coding standards, code reviews, source control, build processes, testing, and operations.
  • Preferred: bachelor’s degree in computer science or equivalent.
  • Preferred: experience with high-availability distributed systems, web services, AWS services, large-scale systems, critical operational processes, and SLA responsibility.
  • Preferred: experience selling AI/ML solutions.

Benefits

  • Health insurance including medical, dental, vision, prescription, basic life, and AD&D insurance.
  • Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other health and well-being resources.
  • The role is based in Vancouver, British Columbia, Canada.

Tech Stack

Categories

BackendSite Reliability
Amazon

About Amazon

10,000+ employees

Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.

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