10 hours ago
Guadalajara, MexicoEntry Level
Responsibilities
- Support incident response as a shadow or secondary responder using AI-driven detection, correlation, and root-cause analysis tools.
- Build incident timelines from metrics, logs, traces, and deployment history, and document postmortems and corrective actions through closure.
- Operate and monitor AI SRE sub-agents and flag anomalies for senior review.
- Build and maintain Datadog monitors, dashboards, and SLO definitions as code using Terraform.
- Support SLI/SLO and error-budget reviews, monitor-hygiene efforts, and AI/ML-assisted alert-noise reduction.
- Support AWS workloads including ECS/Fargate, EKS, Lambda, RDS/Aurora, ALB, SQS/SNS, and Step Functions.
- Identify capacity, saturation, cloud-cost, and telemetry-volume anomalies and help attribute them to teams and services.
- Write Python and Bash automation against Datadog, AWS, GitHub, PagerDuty, and Jira APIs.
- Contribute Terraform modules, reliability controls, and AI-assisted checks through pull requests and CI/CD pipelines.
- Create progressively automated runbooks, participate in architecture and reliability reviews, and learn how compliance frameworks apply to regulated systems.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 1–3 years of experience in SRE, DevOps, cloud infrastructure, platform, or production-support engineering.
- Advanced English proficiency in oral and written communication is required.
- Hands-on exposure to AWS or an equivalent hyperscaler across compute, networking, storage, and managed database services.
- Exposure to an observability platform such as Datadog, Grafana/Prometheus, New Relic, CloudWatch, or ELK/OpenSearch.
- Foundational understanding of SLI, SLO, and error-budget concepts.
- Foundational knowledge of containers, orchestration, and serverless execution models, including Docker, ECS, or Kubernetes.
- Beginner-to-intermediate Infrastructure as Code experience with Terraform, Ansible, or CloudFormation.
- Scripting experience in Python, Bash, or similar, including REST API consumption and JSON parsing.
- Basic Linux troubleshooting and networking knowledge covering DNS, TLS, load balancing, timeouts, and retries.
- Familiarity with Git, pull-request workflows, and CI/CD tools such as GitHub Actions, Jenkins, GitLab CI, or ArgoCD.
- Familiarity with incident management and on-call concepts, including severity models, escalation policies, PagerDuty, or Opsgenie.
- Experience in product engineering services, enterprise software, or fintech is preferred.
- Awareness of PCI-DSS, SOC 2, SOX, or GLBA is preferred.
- Interest in LLM-based assistants and agents for operations and in verifying their output.
- Preferred but not required certifications include AWS Certified Cloud Practitioner or an Associate-level AWS certification, HashiCorp Certified: Terraform Associate, Datadog Fundamentals or equivalent, and CKA or KCNA.
Benefits
- Full-time contractor position paid in USD with a competitive salary.
- US-shift schedule, working in person in Guadalajara, Mexico.
- Hands-on learning and career-growth opportunities in AI-driven SRE practices.
- Dynamic and collaborative work environment.
Tech Stack
Categories
Site Reliability
About Rehire
Rehire is a privately held recruiting and staffing firm that connects U.S. companies with professionals in Argentina and broader Latin America. The company sources and matches talent for client needs across functions, facilitating cross-border hiring for U.S. operations. Founded in 2022 and headquartered in Raleigh, North Carolina, Rehire also posts roles in Spanish for regional employers, reflecting its focus on Latin American candidate networks.