Senior ServiceNow ITMS Developer
CACI International23 hours ago
Base Salary
$90k - $190k/yr
Responsibilities
- Lead the architecture, design, development, and implementation of complex ServiceNow ITSM solutions.
- Build advanced Service Catalog offerings, scoped applications, business rules, script includes, UI actions, workflows, portals, widgets, chatbot capabilities, and mobile applications.
- Develop enterprise integrations using IntegrationHub, REST and SOAP APIs, middleware, LDAP, SSO, CMDB, monitoring tools, ticketing systems, and collaboration platforms.
- Optimize ITSM processes, automation, SLA/OLA strategies, notifications, approvals, auto-remediation, and self-healing capabilities.
- Create ITSM reports, dashboards, Performance Analytics content, executive metrics, and compliance reporting.
- Manage platform governance, update sets, deployments, source control, instance security, performance, technical debt, upgrades, disaster recovery, and backups.
- Produce technical documentation, architectural diagrams, API specifications, runbooks, knowledge content, training, and enablement materials.
- Lead requirements gathering, solution presentations, technical assessments, estimates, vendor evaluations, and client-facing discussions.
- Mentor junior and mid-level developers, conduct code reviews, lead team ceremonies, and participate in hiring and interviews.
Requirements
- ServiceNow Certified System Administrator certification is required.
- ServiceNow Certified Implementation Specialist - ITSM certification is required.
- ITIL 4 Foundation certification is preferred.
- At least 10 years of experience with the ServiceNow platform is required.
- Hands-on experience configuring ITSM modules, including Incident, Problem, Change, and Request Management, is required.
- Experience with Service Catalog development and configuration, Flow Designer, SLA management, notifications, UI policies, data policies, ACLs, reporting, and integrations is required.
- Basic JavaScript knowledge for business rules and client scripts is required.
- A Secret clearance is required to start.
- The role requires strong technical leadership, architecture, mentoring, stakeholder communication, documentation, and code review capabilities.
- Up to 10% travel within the continental United States may be required.
- The position is contingent on funding and may not be filled immediately.
Benefits
- Full-time regular employment with healthcare, wellness, financial, retirement, family support, continuing education, and time-off benefits.
- Flexible time off and learning and development resources are provided.
- The position may be worked from more than one location; the posting provides a national average salary range.
- Proposed base salary range is $90,300-$189,600.
Tech Stack
Categories
About CACI International
CACI International is a public government contractor that delivers enterprise IT, cybersecurity, electronic warfare, space, and intelligence solutions to U.S. defense, intelligence, and federal civilian customers. It provides systems engineering, software and data services, and mission support across C4ISR and business systems, primarily through long-term government contracts. Founded in 1962 and headquartered in Reston, Virginia, CACI trades on the NYSE under the ticker CACI.