1 day ago
Falls Church, VA, USAMid Level
Base Salary
$65k - $110k/yr
Responsibilities
- Ensure the smooth operation of software systems across multiple platforms and environments.
- Provide technical and customer support while troubleshooting, optimizing, and maintaining mission-critical applications.
- Use low-code/no-code tools to streamline workflows, automate processes, and enhance system capabilities.
- Install, configure, deploy, and maintain software systems and components in diverse user environments.
- Monitor system performance and address potential issues proactively.
- Manage user accounts and permissions with attention to security, efficiency, and user experience.
- Create technical documentation and contribute to the internal knowledge base.
- Log, track, and resolve support tickets in a timely and customer-focused manner.
- Collaborate with technical teams and contribute to continuous improvement and a positive team environment.
Requirements
- Bachelor’s degree in computer science, software engineering, or a related technical discipline.
- At least 5 years and up to 20 years of professional experience in software development, technical support, or system administration in a production or enterprise environment.
- Full-stack development experience with at least one backend language and one frontend framework or library, such as Java, C++, Angular, React, or JSP.
- Experience with HTML, CSS, JavaScript, SQL, and relational databases such as MSSQL or Oracle.
- Hands-on experience configuring, deploying, or maintaining software in hybrid cloud and on-premises environments.
- Experience with issue tracking and support workflow tools such as Jira, ServiceNow, or Zendesk.
- Working knowledge of Git and SVN.
- Understanding of system security principles, including access control, identity management, and secure software configuration.
- Strong troubleshooting, analytical, diagnostic, written, and verbal communication skills.
- Ability to explain technical concepts to non-technical users and work independently and collaboratively in cross-functional teams.
- Authorization to work in the U.S. and ability to obtain and maintain a U.S. government Public Trust clearance.
- Preferred qualifications include advanced experience with React, Angular, Node.js, or Spring; a master’s degree or equivalent experience; complex SQL experience; exposure to Jenkins, GitHub, CI/CD, or infrastructure automation; and experience in enterprise IT or customer-facing technical roles.
Benefits
- Full-time, permanent employment.
- On-site work in Falls Church, Virginia, with partial telework flexibility.
- Mission-driven, collaborative, and inclusive work environment.
- Opportunities for professional growth, continuous learning, and contributing ideas.
- Work supporting digital transformation, low-code/no-code automation, and enterprise solutions.
Categories
About BizFlow
BizFlow builds a low-code/no-code platform (BizFlow M) for workflow, case, and process automation used by government and commercial teams. The privately held company, founded in 1998 and headquartered in Falls Church, Virginia, sells software subscriptions and implementation services, helping organizations streamline functions such as procurement, HR, and customer support.