Global Software Support Engineer
Applied Materials21 hours ago
Hsinchu, TaiwanEntry Level
Responsibilities
- Analyze, troubleshoot, and resolve software application and system issues related to Applied Materials equipment.
- Investigate High Value Problems, systemic defects, and software failures to identify root causes and drive resolution.
- Provide customer-facing support through the Software Ticketing System and manage critical issue communications.
- Create, test, validate, and release Software Change Notifications and Key Feature Procedures.
- Maintain customer-focused documentation for externally released software features and functionality.
- Participate in software specification, design, testing, and documentation reviews.
- Provide technical guidance, onboarding support, knowledge sharing, and product operation training to junior engineers.
- Contribute to projects demonstrating, evaluating, and developing software capabilities and applications.
- Travel domestically and internationally for customer escalations, training, product deployments, and business needs.
Requirements
- Solid understanding of software support and engineering concepts.
- Ability to resolve moderately complex technical issues using analytical thinking, sound judgment, and established practices.
- Ability to communicate complex technical information clearly to diverse audiences and collaborate across teams.
- Understanding of customer requirements, business objectives, and organizational priorities.
- Ability to provide technical guidance and contribute to team collaboration.
- New College Grad eligibility is stated; no specific degree or years of experience requirement is provided.
Benefits
- Full-time employment.
- Locations in Hsinchu or Linkou, Taiwan.
- Supportive culture with learning, development, and career-growth opportunities.
- Health and wellbeing programs and employee support resources.
- Approximately 25% travel required.
- Relocation is not eligible for this role.
Categories
Solutions Engineering
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.