17 hours ago
Chennai, IndiaSenior
Responsibilities
- Translate requirements from business analysts, platform administrators, and technical stakeholders into scalable Service Cloud and Experience Cloud designs.
- Write and review technical specifications for Apex, Lightning Web Components, Experience Cloud sites, integrations, and AI agent or automation solutions.
- Develop and fix complex Salesforce solutions across Apex, Lightning Web Components, Flow, integrations, and declarative automation.
- Design, build, and govern AI-driven agents and automations in Service Cloud and Experience Cloud, including Agentforce, with attention to accuracy, security, compliance, and business alignment.
- Design Salesforce data models and integrated architectures for a 2,000+ user organization with performance and scalability considerations.
- Apply coding standards, code reviews, testing practices, release management, packaging, and compliance or audit requirements.
- Resolve technical issues involving Salesforce and adjacent platforms such as Oracle Sales Cloud Incentive Comp, Gainsight, and Monday.com.
- Mentor and train entry-level and less-senior software engineers on Salesforce development, optimization, testing, and responsible AI-assisted tooling.
- Collaborate with internal teams, external SI/ISV partners, and business stakeholders, and stay current with Salesforce and AI platform releases.
Requirements
- 5+ years of software engineering experience and 3+ years building and supporting enterprise Salesforce implementations with hands-on Service Cloud and/or Experience Cloud delivery.
- Bachelor of Science in Engineering or Computer Science, or equivalent experience.
- Salesforce Platform Developer I certification required; Service Cloud Consultant, Experience Cloud Consultant, Platform Developer II, Application Architect, or System Architect certification is preferred.
- Advanced Salesforce development knowledge, including Apex, SOQL/SOSL, bulkification, governor-limit-aware design, asynchronous processing, and data optimization.
- Deep Service Cloud experience with case management, Omni-Channel routing, queues, skills-based routing, entitlements, milestones, Knowledge, and preferably Service Cloud Voice or CTI integration.
- Experience building Experience Cloud sites using LWR, Aura, community templates, sharing sets and rules, guest-user security, and partner or customer self-service portals.
- Strong Salesforce data modeling, security, sharing, large-data-volume, integration, Salesforce Connect, Platform Events, Change Data Capture, external objects, and middleware knowledge.
- Proficiency with Lightning Web Components, Aura, JavaScript, Flow, Flow Orchestrator, REST and SOAP APIs, plus working knowledge of Java/J2EE, HTML, XML, SQL, and .NET.
- Hands-on experience with Agentforce, Einstein, AI coding assistants such as Claude Code, GitHub Copilot, and Cursor, including evaluation and validation of AI-generated code and outputs.
- Knowledge of Salesforce release and CI/CD practices using tools such as Copado, Gearset, or Salesforce DX/SFDX pipelines.
- Experience with Apex unit testing, Jest testing for Lightning Web Components, AI-assisted test generation, technical specifications, stakeholder communication, and cross-functional collaboration.
- Experience in regulated, audited, or compliance-driven release environments is preferred.
Benefits
- Flexible working hours and work/life-balance initiatives.
- Family leave, tuition reimbursement, wellbeing initiatives, and long-service awards.
- Group health insurance covering the employee and family, plus group life and accident insurance.
- New Baby gift and country-specific leave benefits including casual, sick, privilege, compassionate, special sick, public holiday, and maternity/paternity leave.
- Subsidized food and free transport to and from the office in Chennai, India.
Tech Stack
Categories
About Elsevier
Elsevier builds scientific and medical information products and analytics platforms for researchers, clinicians, and educators. Its portfolio includes journals and databases such as The Lancet, Cell, ScienceDirect, Scopus, and ClinicalKey, sold primarily via institutional subscriptions, licensing, and open-access publishing fees. Founded in 1880 and headquartered in Amsterdam, Elsevier operates as a business of RELX, serving universities, hospitals, corporations, and government research agencies worldwide.