Senior Staff Software Engineer, Agentic AI Harness & Quality - Moveworks
ServiceNow5 days ago
Responsibilities
- Build and evolve capable, reliable AI agent systems for production use at scale.
- Implement frontier AI algorithms and architectures and productionize them.
- Work on agent orchestration, sandboxed file systems and code execution, latency optimization, agent memory, LLM self-reflection, execution environment simulation, enterprise knowledge graphs, and multimodal I/O.
- Contribute to the engineering roadmap and drive areas of increasing scope and impact.
- Write robust, extensible, readable, and performant production code.
- Partner with machine learning, security, product, user experience, and customer success subject matter experts.
- Mentor other engineers and collaborate with machine learning engineers to build AI systems.
Requirements
- 10+ years of experience designing, building, and improving production systems, ideally at scale.
- Ability to communicate clearly about complex engineering problems and systems.
- Experience or readiness to program in Python, Golang, and/or Java in a Mac development environment.
- Ability to work with a high degree of ownership and move at startup pace.
- Strong attention to detail, operational excellence, and commitment to production-grade code.
- Curiosity about engineering beyond the immediate discipline and a desire to stay current with applied AI.
Benefits
- Regular employee position.
- Required to work in the office under the assigned work persona.
- Flexible distributed-work approach with work personas determined by role and location.
- Role covers the North America and Canada region.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.