Base Salary
$176k - $200k/yr
Responsibilities
- Architect and implement reliable, scalable, and secure systems infrastructure for client services platforms.
- Own technical decisions end-to-end, from architecture through production code and deployment.
- Define and track metrics for AI and systems initiatives, including CSAT, onboarding speed, efficiency, cost reduction, and ROI.
- Ensure comprehensive instrumentation and data capture across client interaction and operational systems.
- Lead process orchestration and integrations across Rudderstack, Salesforce, Gainsight, Avaamo, Staircase AI, CDP, and Product Experience platforms.
- Design and deploy AI-driven solutions for support automation, customer health scoring, workflow optimization, real-time insights, proactive interventions, and personalized client experiences.
- Write production-quality Python, JavaScript, or TypeScript code for AI-powered features, integrations, and tooling.
- Serve as the hands-on technical authority for AI systems, process automation, and platform architecture within Client Services.
- Establish engineering best practices for testing, observability, and responsible AI governance.
- Coordinate with Engineering, CDP, IT, and Tech PMO teams to align stakeholders and deliver critical initiatives.
Requirements
- 10+ years of experience in systems architecture, software engineering, and AI implementation, ideally in a SaaS or technology-driven environment.
- Hands-on experience building and deploying AI/ML systems.
- Advanced engineering and data science skills, including data modeling, APIs, workflow automation, and AI/ML integration.
- Proficiency in Python and/or JavaScript/TypeScript, with Python preferred; frontend experience is a plus but not the focus.
- Deep understanding of distributed systems, APIs, event-driven architecture, and instrumentation practices.
- Experience with modern client services technology stacks and AI platforms such as chatbots, customer intelligence, and workflow automation.
- Proven experience implementing complex integrations and enabling user segmentation from a CDP to Gainsight PX.
- Strong analytical, problem-solving, process optimization, communication, and stakeholder management skills.
- Ability to translate business needs into scalable technical solutions with measurable business impact.
- Experience working cross-functionally and managing multi-stakeholder projects.
Benefits
- Competitive benefits package.
- The estimated base salary range is provided for new hires; bonus eligibility is also mentioned.
Tech Stack
Categories
About Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider. Our Mission: To bring people together, power the human connection and transform the meetings & events industry through innovative technology. Who We Are: With 5,500+ employees & 30,000 customers, we're one of the largest event technology companies in the world, & we're always looking for the next generation of Cventers to join #CventNation! Cvent is consistently recognized as a Top Workplace by The Washington Post, Washington Business Journal, & certified as a Great Place to Work in the US, UK, & India, among other regional & international accolades. **Career Fraud Alert: In today's digital-first world, fraudulent job offers and hiring manager impersonations, often via social media or chat/messaging apps, continue to increase. To protect yourself, verify all communications come from a legitimate Cvent email (name@cvent.com) and be cautious of requests for personal information, unsolicited messages, and offers via chat or social media. If you suspect fraud, contact HRHelp@cvent.com immediately and apply for positions directly through our careers site at https://careers.cvent.com. Your safety and security are our priority.