Customs AI Integration & Automation Engineer (UK)
Customs Support Group2 months ago
Felixstowe, United KingdomEntry Level / Mid Level
Responsibilities
- Develop and customize AI solutions from prototype through production ownership.
- Build generative-AI and large-language-model solutions using retrieval, tool calling, structured extraction, and agentic workflows.
- Identify and size automation and decision-support opportunities across customs and business processes.
- Define evaluations, regression criteria, pilot success criteria, and criteria for stopping pilots.
- Manage pilots and implementations and monitor performance, inference cost, latency, and business impact.
- Collaborate with operations, transformation, IT, Group functions, technology partners, Group Legal, and IT Security.
- Contribute to privacy, security, AI governance, and EU AI Act compliance documentation.
- Learn customs processes and deliver useful solutions that operations staff can trust and operate.
Requirements
- 1–2 years of AI engineering, software engineering, or intelligent automation experience, including production AI or LLM features relied on by real users.
- Strong Python and SQL skills with production code ownership.
- Demonstrable experience integrating large language models into production systems, including prompt and context design, retrieval-augmented generation, structured output, and graceful failure handling.
- Practical experience with at least one major cloud AI platform: Azure AI, AWS Bedrock, or Google Vertex.
- Solid backend engineering fundamentals covering APIs, data pipelines, testing, and CI/CD.
- Strong communication skills for working with operations experts who are not AI specialists.
- Professional fluency in English.
- Preferred experience with evaluation engineering, eval harnesses, regression suites, LLM-as-judge methods, and human-in-the-loop review design.
- Preferred experience with context engineering, retrieval strategy, memory, tool descriptions, policy layers, agent orchestration frameworks or standards such as LangGraph, MCP, and Temporal, long-running or multi-step workflows, observability, and inference cost control.
Benefits
- Permanent role with hybrid working.
- Opportunity to shape AI capabilities and build solutions with direct business impact on real operational volume.
- International, fast-evolving environment with peers across Customs Support Group markets.
- Professional growth opportunities, including a budget for conferences, certification, and model or compute costs for personal experiments.
Categories
About Customs Support Group
Customs Support Group provides customs brokerage, compliance and consultancy services, fiscal representation, and digital customs solutions for importers and exporters across Europe. The company operates in major European logistics hubs, handling declarations (including NCTS), certificates of origin, and Brexit-related formalities via local specialists and proprietary software. Headquartered in Rotterdam, it is privately held and backed by private equity firm Castik Capital Partners.