27 days ago
Pune, IndiaSenior
Responsibilities
- Resolve priority incident tickets and service requests.
- Contribute to incident analysis, change request preparation, and continuous service improvement.
- Develop and configure ServiceNow ITSM and ITOM capabilities.
- Configure probes, sensors, and discovery patterns.
- Support Discovery, CMDB, and Service Mapping functionality.
- Implement REST and SOAP integrations using ServiceNow capabilities and MID Server.
Requirements
- Strong experience in ITSM development.
- Hands-on expertise in ITOM, including Discovery, CMDB, and Service Mapping.
- Strong understanding of the CMDB data model and CSDM framework.
- Proficiency in JavaScript, Glide APIs, and Flow Designer.
- Knowledge of REST/SOAP integrations and MID Server.
- Understanding of ITIL processes and the service lifecycle.
- The posting lists 3–5 years of experience and also requests 5+ years of relevant experience.
Benefits
- Work location is Pune or Hyderabad.
Tech Stack
JavaScriptSOAP
Categories
About Wipro
Wipro is a global IT services and consulting firm that provides application development, cloud migration, infrastructure management, data/AI, and business process outsourcing for enterprises. It earns revenue through long-term outsourcing, managed services, and project-based consulting across multiple industries. Founded in 1945 and headquartered in Bangalore, India, Wipro is publicly traded (NYSE: WIT; NSE/BSE: WIPRO).