Enterprise Implementation Engineer
Freshpaint2 hours ago
Remote, United StatesMid Level / Senior
Base Salary
$120k - $145k/yr
Responsibilities
- Manage the technical implementation, onboarding, adoption, and growth of a portfolio of 20–30 customers representing $2–4MM in ARR.
- Translate customer requirements into implementation plans and guide customers through Freshpaint setup, configuration, troubleshooting, and validation.
- Validate implementation behavior against agreed requirements and expected data flows while maintaining accurate documentation and operational records.
- Educate customers on healthcare data privacy, Freshpaint capabilities, data principles, and related business outcomes.
- Communicate technical concepts to marketers, product managers, data scientists, engineers, agency partners, and senior executives.
- Serve as a trusted technical advisor, customer advocate, and internal voice of the customer across Product, Support, Engineering, Marketing, and Partnerships.
- Partner with Account Management to drive feature adoption, identify expansion opportunities, and define technical requirements and action plans.
- Facilitate implementation kickoff and scoping discussions and maintain strong customer relationships and satisfaction.
- Contribute to customer lifecycle processes, internal special projects, playbooks, content, and scalable team practices.
- Attend customer and industry events and occasionally visit customers onsite.
Requirements
- 3–4 years of experience in Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role.
- Previous experience developing, implementing, or managing digital solutions.
- Clear understanding of web technologies, analytics, and front-end development.
- Experience implementing, onboarding, supporting, and troubleshooting platform configurations.
- Working proficiency with Google Tag Manager, HTML, CSS, and JavaScript.
- Ability to align technical concepts and product features with customer capabilities and business needs and present them to diverse stakeholders and senior executives.
- Strong analytical, process-oriented, organizational, project management, communication, and cross-functional collaboration skills.
- Ability to work independently with minimal supervision in a geographically distributed team environment.
- Commitment to customer success, diplomacy, tact, and poise when addressing customer issues.
- Ability to drive adoption and sell new product offerings and services.
- Preferred experience with customer data, marketing technology, SQL, front-end and server-side APIs, analytics tools or warehouses, demand-side platforms, healthcare marketing, data privacy, enterprise healthcare, and common customer-data or product-analytics vendors.
Benefits
- Competitive pay and generous equity.
- Half-day Fridays every Friday.
- 16 weeks of fully paid parental leave, eligible after six months; commission-based roles receive 100% of base salary during leave.
- Flexible PTO with a required two-week minimum.
- Health, dental, and vision coverage with 100% covered for the employee and 80% for dependents.
- Company offsites.
- Occasional travel, customer-site visits, and attendance at company or industry events are part of the role.
Tech Stack
Categories
Solutions Engineering
About Freshpaint
Freshpaint builds a privacy-first data platform for healthcare organizations and marketing teams. It sits between a website or app and third-party tools to automatically detect, control, and suppress PHI, enabling HIPAA-compliant analytics and advertising and connecting activity to outcomes like appointments and enrollments. The company is privately held, founded in 2019, and headquartered in San Francisco, with a SaaS subscription model for enterprise customers.