Customer Solution Engineer
Zuora
21 days ago
San José, Costa Rica
Mid Level / Senior
H1B Sponsor
Responsibilities
- Act as a hands-on technical advisor for customers, helping them design Zuora solutions.
- Own the technical relationships with a deep understanding of customer needs.
- Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives.
- Secure technical wins by differentiating Zuora against the competition.
- Use SQL and data analysis to solve customer questions and support reporting needs.
- Guide customers in designing solutions for subscription management and billing.
- Partner with Product and Engineering teams to influence Zuora’s roadmap.
- Establish and maintain business process flows and system architecture diagrams.
- Educate customers on best practices through custom training and advisory sessions.
- Deliver product demonstrations and technical presentations to executives.
Requirements
- Preferred 3–5 years of hands-on SaaS/enterprise application experience.
- Excellent communication and relationship skills for working with executives and technical teams.
- Demonstrated leadership abilities to lead business discussions and architect solutions.
- Ability to manage multiple projects in a fast-paced environment.
- Proficiency with SQL and experience with APIs for integrations.
- Background in computer engineering, software engineering, or technical consulting.
- Familiarity with object-oriented programming languages or scripting languages is a plus.
Benefits
- Competitive compensation, variable bonus, and performance reward opportunities.
- Medical, dental, and vision insurance.
- Generous, flexible time off.
- Paid holidays, wellness days, and a company-wide end of year break.
- 6 months fully paid parental leave.
- Learning & Development stipend.
- Opportunities to volunteer and give back, including charitable donation match.
- Free resources and support for mental wellbeing.
Tech Stack
HTMLJavaJavaScriptPythonSOAPSQL
Categories
BackendData Engineering