3 days ago
Hyderābād, IndiaSenior
Responsibilities
- Develop, design, code, and enhance custom software components across systems and applications.
- Work as a subject-matter expert and collaborate with and help manage the team.
- Make team decisions and contribute to key decisions across multiple teams.
- Analyze and resolve complex technical problems and provide solutions across teams.
- Lead process improvements that increase team productivity and software quality.
- Mentor junior team members and support their professional development.
- Coordinate cross-functional communication to align project objectives and delivery timelines.
Requirements
- At least five years of experience with Genesys Contact Center QM.
- Proficiency in Genesys Contact Center QM.
- Experience with software development lifecycle practices and agile methodologies.
- Strong problem-solving skills for resolving complex technical issues.
- Familiarity with integrating custom software components into larger system architectures.
- Ability to collaborate effectively with cross-disciplinary teams.
- 15 years of full-time education.
Benefits
- The position is based at the HDC3C - SEZ office.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.