1 day ago
Hyderābād, IndiaMid Level
Responsibilities
- Design, code, enhance, and maintain custom software components across systems and applications.
- Implement and integrate cloud-based platforms for contact center environments.
- Troubleshoot and resolve complex technical issues in cloud contact center systems.
- Use scripting and automation tools to optimize contact center operations.
- Collaborate with cross-functional teams to understand requirements and deliver software solutions.
- Document development processes and solutions for team knowledge sharing.
- Work independently as a subject matter expert and provide guidance to junior team members.
Requirements
- At least 3 years of experience in Cloud Contact Center Implementation.
- Proficiency in Cloud Contact Center Implementation.
- Experience with cloud-based platforms and integration techniques relevant to contact center environments.
- Strong understanding of the software development lifecycle and agile methodologies.
- Ability to troubleshoot complex technical issues within cloud contact center systems.
- Familiarity with scripting and automation tools.
- Knowledge of security best practices and compliance standards in cloud implementations.
- 15 years of full-time education.
Benefits
- The position is based at the company’s Hyderabad office.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.