Forward Deployed Engineer - Public sector, Nonprofit and Education
Salesforce1 day ago
Espoo, FinlandMid Level
Responsibilities
- Develop and deploy AI agents and customer experiences that take actions in production environments.
- Design prompts, reasoning, tool calls, and integrations with customer systems using agentic AI technologies.
- Own technical components from architecture through deployment, validation, and production observability.
- Build and integrate data pipelines using Salesforce Data 360, Snowflake, Databricks, and customer data platforms.
- Build agent performance dashboards and customer KPI reporting to track deployment health and outcomes.
- Contribute to proofs of concept and MVPs, co-build solutions with customers and partners, and share enablement practices.
- Identify platform gaps, edge cases, and field insights for senior engineers and product teams.
- Partner with Deployment Strategists to translate customer challenges into deployable agentic solutions.
Requirements
- At least 3 years of software engineering or technical delivery experience and experience with at least one production system.
- A degree in Computer Science or a related field.
- Required prior customer-facing technical delivery experience in consulting, professional services, or forward deployed engineering.
- Fluency in at least one of Python, JavaScript/TypeScript, Java, or Apex.
- Hands-on experience with LLMs and prompt engineering.
- Strong understanding of data modeling, APIs, and integration patterns.
- Ability to collaborate effectively with sales teams and customer architects.
- Ability to produce quality code and evaluate AI outputs with engineering rigor.
- Interest in experimenting with emerging AI tools, models, and data technologies.
- Willingness to travel approximately 25% of the time.
- Salesforce platform experience or certifications such as Administrator, Platform Developer I, or Agentforce Specialist is preferred.
- Familiarity with LangChain, LlamaIndex, orchestration patterns, Snowflake, Databricks, BigQuery, data engineering, platform architecture, or headless deployments is preferred.
Benefits
- Approximately 25% customer travel is expected.
- Salesforce provides benefits and resources intended to support balance and personal well-being.
- The role includes structured mentorship from Senior Forward Deployed Engineers and opportunities to lead increasingly complex deliveries.
Tech Stack
Categories
Forward Deployed
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.