Responsibilities
- Build proof-of-concept AI agents, scripts, and workflow automations using LLMs, APIs, RPA, and low-code platforms.
- Partner with WFM functional leads to translate operational pain points into technical roadmaps and scalable solutions.
- Use analytics and data-driven methods to identify process failures, bottlenecks, inefficiencies, and automation opportunities.
- Track and validate cost savings, hours saved, efficiency gains, and other OKRs/KPIs from process improvements and AI agent deployments.
- Create and maintain global WFM documentation, including playbooks, SOPs, architectural guidelines, and training materials.
- Establish testing, evaluation, and documentation standards to make automated workflows transparent, explainable, auditable, and aligned with enterprise security policies.
Requirements
- Graduate degree or equivalent practical experience.
- At least 2 years of hands-on experience in WFM, including forecasting, scheduling, or capacity planning, or in operational workflow automation.
- Experience prototyping lightweight automations using LLMs, APIs, scripting, or automation platforms such as Zapier, Make, LangChain, Python, or RPA tools.
- Experience with project management and change management for technical rollouts.
- Preferred: bachelor's degree in Business, Computer Science, Economics, Industrial Engineering, or another quantitative or technical field.
- Preferred: proficiency with SQL, advanced spreadsheets such as Google Sheets or Excel, and data visualization tools such as Looker, Tableau, or Power BI.
- Preferred: experience with enterprise WFM suites such as NICE IEX, Aspect/Alvaria, Verint, or Teleopti.
- Preferred: ability to explain AI agent frameworks and API integrations through operational playbooks and executive demonstrations.
- Preferred: familiarity with DevOps/MLOps practices for prototyping, testing, and scaling internal tools.
Categories
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.