Sr Software Engineer
ServiceNow1 day ago
Dublin, IrelandSenior
Responsibilities
- Build scalable, clean, reusable applications and integration solutions on the ServiceNow platform.
- Design, implement, test, deploy, and maintain software components for customer service workflows.
- Develop AI-powered agentic workflows, prompts, autonomous workflows, and evaluations.
- Own complex technical initiatives from planning through deployment and continuously improve existing applications and services.
- Create proofs of concept and prototypes to validate architecture and design decisions.
- Establish best practices for platform development, integrations, performance optimization, and software quality.
- Troubleshoot complex systems, optimize performance across the stack, and lead systemic fixes after incidents.
- Mentor and guide engineers while promoting technical excellence and continuous learning.
Requirements
- 5+ years of software engineering experience with technical direction adopted beyond the immediate team.
- Bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluations for them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and at least one production model or orchestration migration.
- Experience with system design, APIs, data modeling, testing, front-end development, server-side development, and relational data work.
- Experience with Java, JavaScript/TypeScript, and React, with the ability to learn new tools and frameworks quickly.
- Familiarity with JUnit, Selenium, TestNG, or Playwright and integrating automated tests into CI/CD pipelines.
- On-call and incident-command experience on customer-facing systems, including ownership of resulting systemic fixes.
- Ability to troubleshoot complex systems and optimize performance across the stack.
- Effective and accountable use of AI coding assistants and agents.
- Preferred experience with AI coding tools such as Claude or Codex and knowledge of the CRM domain.
Benefits
- Flexible work persona options, including flexible, remote, or required-in-office arrangements depending on the role and location.
- Regular employee position in the EMEA region.
- ServiceNow provides reasonable accommodations during the application process.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.