Capacity
Capacity builds an AI-powered support automation platform for enterprises, offering virtual agents, agent assist, and workflow automation across chat, SMS, voice, email, web, and help desk tools. It sells its software as a SaaS subscription and has expanded via acquisitions (including Linc, SmartAction, LumenVox, Textel, Verbio, and YouCanBookMe). Founded in 2017 by David Karandish and Chris Sims within the Equity.com incubator, the company is headquartered in the St. Louis, Missouri area.
Open Positions at Capacity
1 open position
Customer Success Engineer II will lead hands-on technical delivery for enterprise customers across Brazil and LATAM, building and tuning agentic voice and chat solutions and implementing Agent Guidance workflows. The role combines customer integration, production operations, Portuguese-language technical leadership, and Sev 1 incident response.