2 hours ago
Pune, IndiaMid Level
H1B Sponsor
Responsibilities
- Design, build, configure, maintain, and operate AI agents, agentic workflows, agentic apps, and AI functions for IT incidents, service requests, and employee self-service.
- Design and optimize prompts and conversational AI experiences for workflow execution and self-service solutions.
- Build knowledge ingestion pipelines and curate structured and unstructured enterprise knowledge sources.
- Implement integrations using MCP, APIs, webhooks, event-driven triggers, Microsoft Graph API, and enterprise authentication patterns.
- Configure workflow branching, retries, timeouts, approvals, validation controls, safe writeback, and human-in-the-loop handoffs.
- Monitor operational performance through dashboards, agent interaction traces, workflow logs, and analytics.
- Investigate and troubleshoot API, authentication, and automation workflow issues.
- Provide technical leadership for IT automation, education, self-service tooling, escalation, and agentic AI architecture.
- Partner with information security teams on least-privilege access, secret management, auditability, compliance, and secure AI-initiated actions.
Requirements
- At least 3 years of experience as an AI Engineer or AI Ops Engineer.
- Strong understanding of IT service management processes including Incident, Request, Change, and SLAs.
- Hands-on experience with an agentic AI studio covering agents, workflows, apps, AI functions, integrations, triggers, interactions, and model administration.
- Deep experience integrating enterprise tools such as Nexthink, Zoom Contact Center, Okta, SailPoint, ServiceNow, and similar ITSM, identity, and observability tools.
- Experience with JavaScript and automation scripting; Python or PowerShell is a plus.
- Strong understanding of REST and SOAP APIs, JSON, authentication, retries, timeouts, and idempotency.
- Experience with prompt engineering, conversational AI, chatbot orchestration, knowledge ingestion pipelines, Microsoft Graph API, OAuth 2.0, event-driven integrations, webhooks, and asynchronous workflow patterns.
- Strong analytical, communication, teamwork, stakeholder collaboration, and technology decision-making skills.
- Preferred experience with Rezolve.ai, ServiceNow Agentic AI, Moveworks, Aisera, Kore.ai, Power Platform, Copilot, Power Apps, Dataverse, Power BI, RAG architecture, and vector databases.
Benefits
- Competitive salary and opportunity to earn an annual bonus.
- Career growth and development opportunities in a global organization.
- Flexible approach to work.
- Night-shift schedule.
Tech Stack
Categories
About Convera
Convera is a global leader in commercial payments. With an unrivaled regulatory footprint and a financial network spanning more than 140 currencies and 200 countries and territories, we’re reimagining the future of business payments to better serve our customers. Our tech-led payment solutions are built on deep expertise in foreign exchange, risk management, and compliance - helping businesses grow with confidence. From small businesses to CFOs and treasurers, we make business payments simple, smart, and secure.