Senior Software Engineer, Onboarding
Toast, Inc.Responsibilities
- Design and build AI agents for restaurant onboarding, including tools, permissions, evaluations, guardrails, and production monitoring.
- Turn Toast onboarding systems for payments, payroll, hardware, menus, and appointments into reliable agent-accessible tools.
- Own and reshape the onboarding backend for agent-driven flows that are not known in advance.
- Build evaluation and measurement systems tied to setup quality, go-live readiness, and post-launch support needs.
- Ship full-stack changes in the restaurant-facing setup experience when needed.
- Partner with product, design, onboarding operations, and data science to develop and measure onboarding agents and product changes.
- Contribute to technical architecture and engineering standards for AI-powered systems.
- Mentor engineers through code reviews, pairing, and knowledge sharing about AI-assisted development.
Requirements
- 5+ years of software engineering experience building and operating production backend systems in Kotlin, Java, or another object-oriented language.
- Experience building production or serious side-project LLM systems where models take real actions through tools.
- Practical understanding of nondeterminism, evaluation, and cost in LLM systems.
- Ability to own outcomes end to end, including design, launch, rollout monitoring, measurement, and iteration.
- Product-minded approach with the ability to collaborate across product management, design, and operations.
- Experience using AI coding tools such as Claude Code as a core part of development and helping others use them effectively.
- Experience with customer onboarding, activation, growth, or workflow/task orchestration systems is preferred.
- Experience with experimentation or funnel analysis is preferred.
- Enough full-stack experience with React and TypeScript to ship frontend changes is preferred.
- Experience with event-driven architectures is preferred.
Benefits
- Remote, US role; Toast also describes a hybrid working model with region-specific in-office expectations.
- Competitive compensation and benefits programs supporting healthy lifestyles and flexible employee needs.
- Accessible and inclusive hiring process with reasonable accommodations available.
Tech Stack
Categories
About Toast, Inc.
Bottom Line – Solving business problems and generating positive growth is our jam! We are focused on helping purpose-driven brands make a positive impact with predictable Inbound Growth Programs. As a small business, we get it. Growing pains are genuine for many companies in today’s evolving digital landscape. Standing apart from your competition, connecting with your customers, predictably hitting your goals, and scaling are becoming more challenging as local and global markets expand. But it's not impossible. Digging into the unique challenges your business encounters, we analyze every detail and identify opportunities to grow. Our conversational framework is based on data, mixed with beautiful design, story-telling, and smothered in personality to craft marketing and sales strategies that make it all happen. Do you want to transform your company into a crave-worthy brand that new and existing customers will love and promote? Let's Get Cookin'!