AWS Sr. Developer Node.js/TypeScript
TTEC Digital6 months ago
Base Salary
$115k - $135k/yr
Responsibilities
- Lead daily standups and service review meetings for a managed services development team.
- Own the operational stability of client AWS environments through monitoring, incident response, root cause analysis, and remediation.
- Manage and execute client change requests and enhancement work through Jira.
- Update infrastructure-as-code using CloudFormation and Serverless Framework templates.
- Collaborate with clients on roadmap planning and translate business needs into team backlog items.
- Mentor junior developers on technical skills, documentation, runbooks, and SLA awareness.
- Identify opportunities to improve client environments using current AWS services and cloud practices.
- Contribute to internal MSP best practices, tooling, standards, and playbooks.
- Make final technical decisions when needed and support team morale and cohesion.
Requirements
- 7+ years of development experience with a strong, recent focus on Node.js, TypeScript, and AWS services.
- Expert knowledge of AWS services and cloud architecture, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, and VPC/network configurations.
- Experience working in managed services or operational support with knowledge of SLAs, incident management, and change control.
- Thorough knowledge of agile and ITSM methodologies, including combining Scrum practices with service management disciplines.
- Ability to mentor junior team members and maintain strong team relationships.
- Experience with Serverless Framework is desired.
- Python development experience is desired.
- Familiarity with observability and monitoring tools such as CloudWatch is desired.
- Experience with Amazon Connect or contact center technology is desired.
- Experience designing and integrating AI/ML solutions using Amazon Lex, Bedrock, SageMaker, Comprehend, or Transcribe is desired.
- Familiarity with LLM integration patterns, prompt engineering, AI-powered automation, NLP, conversational AI, chatbot development, and voice/chat automation is desired.
Benefits
- Remote role based in the United States.
- Work supports multiple client environments in an ongoing managed services practice rather than project-based delivery.
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.