Senior Solutions Engineer
Enterprise Bot1 month ago
Zürich, SwitzerlandSenior
Responsibilities
- Partner with Sales to understand customer requirements and design tailored AI automation solutions using Enterprise Bot’s platform.
- Deliver product demonstrations, proof-of-concepts, technical presentations, discovery sessions, architecture proposals, and integration plans.
- Translate business requirements into scalable, secure, and maintainable solution architectures.
- Collaborate with Engineering during pilots and implementations to support technical delivery and validate solutions during the sales cycle.
- Act as a technical advisor, build customer relationships, identify risks, and help resolve technical challenges and escalations.
- Collaborate with Product, Engineering, and Customer Success to incorporate customer feedback into roadmap priorities and improve solution delivery.
- Create technical enablement materials, training sessions, and playbooks for sales effectiveness.
- Represent Enterprise Bot at industry events, webinars, and conferences while contributing to thought leadership in intelligent automation.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field; a master’s degree is preferred.
- At least 5 years of experience in Pre-Sales, Solutions Engineering, or similar roles, including at least 2 years at a senior level.
- Experience in B2B SaaS or AI-automation environments; conversational AI, RPA, or cloud-based automation experience is a strong plus.
- Hands-on experience with voice technologies such as ACD and IVR workflows is required.
- Native-level German or Swiss-German proficiency and strong English communication skills are required; French and Spanish are advantageous.
- Strong understanding of enterprise systems, including CRM, ERP, cloud infrastructure, and APIs.
- Ability to communicate complex technical concepts to technical and non-technical audiences and manage multiple priorities under pressure.
- Experience with CRM or presales tools such as Salesforce or HubSpot is preferred.
- Familiarity with AWS, Azure, or Google Cloud and related certifications is preferred.
- Understanding of NLP, automation workflows, or integration frameworks such as REST and GraphQL is preferred.
- Experience with enterprise-scale solution delivery and customer success collaboration is preferred.
Benefits
- Opportunity to work on AI automation and conversational AI solutions used by global enterprises and Fortune 500 clients.
- Diverse, global, collaborative culture with opportunities to shape impactful customer solutions.
- Competitive salary and scope for further advancement.
- Open-feedback culture, flat hierarchy, and a work environment emphasizing purpose, challenge, and fun.
About Enterprise Bot
Enterprise Bot builds GenAI-powered conversational automation for enterprises, including virtual agents for chat, voice, and email triage, with integrations into Salesforce, Genesys, and BSI. The privately held company sells its software to financial services, transport, and insurance organizations to deflect support, assist agents, and automate back-office workflows. Founded in 2016 and headquartered in Zurich, it serves customers such as Generali, SIX Group, ÖBB, LNER, NS International, and SWICA across Europe and Asia.