1 month ago
Tokyo, JapanMid Level
Responsibilities
- Resolve customer issues of medium complexity using industry and cross-product knowledge.
- Provide timely, effective solutions while meeting SLA, OLA, MBO, and KPI targets.
- Perform planned maintenance and improve customer satisfaction.
- Communicate professionally with customers, stakeholders, and internal teams.
- Train colleagues on domain-specific knowledge and tools.
- Distribute knowledge, address documentation gaps, and serve as a team reference point.
- Identify process enhancements and propose improvements.
- Contribute to business development events and additional team obligations.
Requirements
- University degree or equivalent professional qualifications in software/system engineering or IT operations.
- Strong analytical skills for identifying root causes and proposing feasible solutions.
- Ability to communicate proactively with customers and stakeholders and follow through on commitments.
- Knowledge of support policies, scope, customer offerings, contracts, and R&D-supported versions.
- Ability to adapt to change and manage changes within scope.
- Hands-on manufacturing-domain experience and strong knowledge of diverse business applications are valuable advantages.
Benefits
- Opportunity to work in a global and diverse environment with exposure to the manufacturing industry and international customers.
- Opportunity to contribute to sustainability and make a worldwide impact.
- Inclusive workplace committed to representing diverse cultures, backgrounds, and viewpoints.
- Environment emphasizing innovation, collaboration, agility, trust, and internal AI adoption.
Categories
Solutions Engineering
