3 months ago
Toronto, Canada or Montréal, CanadaSenior / Staff+
H1B Sponsor
Responsibilities
- Partner with Customer Success Managers to conduct technical discovery and design production-ready implementation paths.
- Unblock customers across setup issues and complex architectural challenges by creating scalable, repeatable solutions.
- Architect Postman workflows, guide integrations, and develop pragmatic workarounds or custom scripts when needed.
- Create reusable technical guides, templates, scripts, automation tools, and reference implementations.
- Identify recurring customer challenges and build assets that reduce time to value across the customer base.
- Capture customer feedback, propose interim solutions, and document product gaps for roadmap discussions.
Requirements
- 6–8+ years of experience in a technical customer-facing role and a portfolio of built work.
- Strong foundation in Computer Science or Engineering through a degree or equivalent real-world experience.
- Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with another modern scripting language.
- Deep understanding of APIs, developer workflows, and modern DevOps practices.
- Ability to scope ambiguous problems and quickly deliver working solutions.
- Experience building scalable technical collateral, including scripts, templates, and automation tools.
- Comfort engaging individual developers and enterprise architects.
- Familiarity with Postman and the broader developer toolchain, including GitHub, AWS, and Azure.
- Understanding of how enterprises build and ship software.
- Must be bilingual and French speaking.
Benefits
- Full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
- Wellness programs, team-building events, and donation matching.
- Flexible schedule and collaborative team environment.
- Roles based in San Francisco Bay Area, Boston, Austin, Tokyo, and London require working in the office five days per week; Bangalore roles currently require three days per week and will transition to five.
- French-speaking bilingual requirement applies.
Tech Stack
Categories
Solutions Engineering
About Postman
Postman is the world’s leading API platform. Postman's features simplify each step of building an API and streamline collaboration to help create better APIs—faster. More than 40 million developers and 500,000 organizations across the globe use Postman today. Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. Check out our open positions if you’d like to learn more: https://www.postman.com/careers/