about 3 hours ago
Toronto, Canada or Montréal, CanadaMid Level / Senior
H1B Sponsor
Responsibilities
- Unblock customers facing setup issues and architectural challenges.
- Identify patterns and build solutions to prevent recurring problems.
- Translate business objectives into technical implementation paths.
- Create reusable technical guides, templates, and scripts.
- Capture customer challenges and document gaps for product feedback.
Requirements
- 6-8+ years in a technical customer-facing role.
- Strong foundation in Computer Science or Engineering.
- Experience with JavaScript, Node.js, or TypeScript.
- Deep understanding of APIs and modern DevOps practices.
- Proven ability to scope ambiguous problems and deliver solutions quickly.
- Experience building scalable technical collateral.
- Comfort engaging with developers and enterprise architects.
- Must be bilingual - French speaking.
Benefits
- Comprehensive medical coverage.
- Flexible PTO and wellness reimbursement.
- Monthly lunch stipend.
- Frequent team-building events.
- Donation-matching program.