1 day ago
Base Salary
$89k - $166k/yr
Responsibilities
- Own MuleSoft AMS support, maintenance, enhancements, and production stability.
- Provide architectural guidance for complex incidents, performance bottlenecks, and integration issues.
- Lead L2/L3 support and ensure SLA and KPI compliance.
- Conduct root-cause analysis and implement preventive measures to reduce recurring incidents.
- Review integration designs, APIs, security standards, and deployment strategies.
- Govern production releases, change management, and environment management.
- Collaborate with business, development, infrastructure, and vendor teams to resolve critical issues.
- Establish monitoring, alerting, and operational dashboards.
- Drive automation, cost optimization, capacity planning, platform upgrades, vulnerability remediation, and compliance initiatives.
- Mentor development and support teams and promote MuleSoft architecture and support best practices.
- Act as the escalation point for critical production issues and strategic platform decisions.
Requirements
- Strong hands-on experience with MuleSoft Anypoint Platform.
- Expertise in API-Led Connectivity, RAML, DataWeave, API Manager, Runtime Manager, and CloudHub.
- Experience managing enterprise integration production support and AMS operations.
- Strong understanding of integration patterns, messaging systems, and middleware technologies.
- Experience with Incident Management, Problem Management, and Change Management processes.
- Knowledge of CI/CD pipelines, DevOps practices, Git, Jenkins, and automated deployment processes.
- Strong troubleshooting, debugging, and performance tuning skills.
- Experience working in Agile delivery and support environments.
- MuleSoft Certified Integration Architect, MuleSoft Certified Platform Architect, monitoring and observability experience, cloud platform knowledge, and ITIL Foundation Certification are preferred.
Benefits
- Hybrid work opportunity based in Chicago, New Jersey, Atlanta, NYC, or Dallas.
- Paid time off, including 12-25 vacation days depending on employee grade, company holidays, personal days, and sick leave.
- Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
- Retirement savings plans such as 401(k) in the U.S. or RRSP in Canada.
- Life and disability insurance.
- Employee assistance programs and other benefits subject to local policy and eligibility.
Tech Stack
Categories
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.