2 months ago
Arnhem, NetherlandsSenior
Responsibilities
- Own the development of the Mobile Service Cloud contact center platform.
- Build HALO-powered AI agents that autonomously resolve routine customer inquiries.
- Strengthen backend services supporting email, phone, live chat, contact forms, WhatsApp, Facebook Messenger, and other channels.
- Develop maintainable full-stack features using backend and frontend technologies as needed.
- Test ideas, ship improvements, learn from results, and help shape the role and product direction.
- Use AI tools to improve development work, automate tasks, and share effective practices with the team.
Requirements
- Hands-on experience with C#, .NET, Entity Framework, and SQL.
- Ability to contribute to frontend development with Vue.js or jQuery.
- Hands-on knowledge of Microsoft Azure or a comparable cloud platform.
- Comfort working with Docker, Kubernetes, and microservices.
- Commitment to clean, maintainable, quality-focused code.
- Fluency in English and a growth-oriented, curious mindset.
- Interest in AI and willingness to experiment with tools such as ChatGPT or Copilot.
- Existing permanent work and residence permit for the Netherlands.
Benefits
- Three-day Global Onboarding program at CM.com’s headquarters in Breda.
- Daily healthy lunches and snacks.
- Shuttle mobility card, commuting allowance, Lease-a-bike options, and access to company cars for client visits.
- Pension plan.
- 25 vacation days with the option to purchase 10 additional days.
- Employee Share Purchase Program.
- Professional development through the CM Academy, Udemy courses, meetups, the Young Professional Program, and CM Business Adventure.
- Year-round vitality program including workshops, bootcamps, yoga, and sports activities.
- Social activities including weekly drinks, board game nights, karaoke, and a yearly ski trip.
- On-site work in the Netherlands.