Dynamics 365 CRM Technical Lead
Ernst and Young19 days ago
Jakarta, IndonesiaStaff+
Responsibilities
- Lead end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions across complex enterprise programs.
- Architect scalable, secure, and high-performance CRM solutions aligned with business and technology strategies.
- Define CRM architecture standards, implementation best practices, and quality frameworks.
- Shape CRM visions, digital roadmaps, and transformation initiatives with business stakeholders.
- Provide technical leadership across multiple projects and workstreams while managing timelines, budgets, and delivery quality.
- Oversee CRM application design, integrations, data migration strategies, and enterprise architecture alignment.
- Mentor technical teams and solution consultants and promote innovation and continuous improvement.
- Support pre-sales through solution design, effort estimation, proposal development, client presentations, and demonstrations.
- Drive business development opportunities including account expansion, pipeline growth, and cross-selling of CRM and Microsoft solutions.
- Build executive-level client relationships and provide trusted-advisor guidance during CRM transformation programs.
- Lead risk management, issue resolution, governance, stakeholder communications, resource management, and delivery decision-making.
Requirements
- At least 12 years of experience in CRM, enterprise applications, digital transformation, or consulting environments.
- At least 8 years of hands-on experience with Microsoft Dynamics CRM or Dynamics 365 Customer Engagement.
- At least 5 years as a Solution Architect, Technical Architect, Technical Lead, or equivalent leadership role.
- Experience leading at least three large-scale enterprise Dynamics 365 CRM implementations.
- Experience managing senior stakeholders across business and technology functions.
- Experience delivering multi-country, multi-business-unit, or large-scale enterprise transformation programs.
- Strong expertise in Dynamics 365 Customer Engagement capabilities including Sales, Customer Service, Field Service, Marketing, Customer Insights, and Omnichannel.
- Deep understanding of CRM architecture, solution design, customization, configuration, extensibility, systems integration, data migration, API design, and enterprise architecture.
- Extensive hands-on experience designing enterprise-grade solutions with Microsoft Power Platform.
- Proven ability to lead large-scale programs and manage distributed delivery teams.
- Strong stakeholder management, executive communication, analytical, problem-solving, and consulting capabilities.
Benefits
- Continuous learning, certifications, and professional development programs.
- Coaching, mentoring, and leadership development opportunities.
- Exposure to cloud, CRM, AI, and digital transformation technologies.
- Diverse and inclusive culture with collaboration and innovation opportunities.
- Global opportunities through EY's international network, methodologies, and industry expertise.
- Location: Jakarta, Indonesia.
Tech Stack
Categories
Solutions Engineering
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.