Lead Forward Deployed Engineer
Salesforce1 day ago
Dubai, United Arab EmiratesStaff+
Responsibilities
- Own end-to-end architecture, development, deployment, and production handoff of agentic AI solutions for strategic enterprise customers.
- Design agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and enterprise integration patterns on Agentforce.
- Manage data modeling, processing pipelines, and data readiness across Salesforce Data 360, Snowflake, Databricks, and customer platforms.
- Resolve complex data integration, model deployment, orchestration, and performance issues.
- Build agent performance dashboards and customer KPI reporting.
- Develop proofs of concept, MVPs, reusable assets, internal frameworks, and deployment playbooks.
- Mentor engineers through code reviews, pair sessions, and shared implementation work.
- Provide technical leadership on strategically important or at-risk deployments.
- Partner with Deployment Strategists and customer stakeholders to translate business challenges into deployed agentic solutions.
- Surface customer and field insights to Product and Engineering to influence the Agentforce roadmap.
Requirements
- 6+ years of software engineering or technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- Bachelor’s degree in Computer Science or a related field.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with familiarity with the others.
- Production experience integrating LLMs, using LangChain or LlamaIndex, prompt engineering, and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, including Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise with Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable frameworks, playbooks, or internal tooling.
- Clear communication with engineering peers, customer architects, and executive stakeholders.
- Ability to travel to customer sites as needed.
- Business-level proficiency in Arabic and English.
- Preferred: Salesforce certifications such as Administrator, Platform Developer I/II, Agentforce Specialist, or System Architect.
- Preferred: familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee well-being.
- The role may require travel to customer sites as needed for client success.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Tech Stack
Categories
Forward Deployed
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.