3 days ago
Remote, United StatesMid Level
Responsibilities
- Evaluate automation opportunities using service data, operational trends, and stakeholder input while maintaining a prioritized automation backlog.
- Build, test, and enhance ServiceNow workflows with Flow Designer and Integration Hub, including catalogs, role templates, and self-service forms.
- Develop and maintain REST API integrations connecting ServiceNow with approved enterprise systems.
- Engineer and optimize GitLab CI/CD pipelines with automated testing, quality checks, and security practices.
- Integrate approved AI-assistant capabilities with ServiceNow case creation and authorized knowledge resources.
- Validate changes, diagnose issues, improve reliability and maintainability, and support controlled releases, pilots, troubleshooting, and rollback.
Requirements
- At least 4 years of professional software engineering or platform engineering experience.
- Hands-on experience developing ServiceNow automation with Flow Designer and Integration Hub.
- Experience with GitLab CI/CD and infrastructure as code.
- Experience developing or implementing REST API integrations.
- Eligibility for a Tier 3 federal background investigation.
- Preferred qualifications include ServiceNow Certified Application Developer certification, Microsoft Power Platform experience, AI-assisted workflow experience involving LLM or RAG capabilities, and experience in federal or similarly regulated environments.
Benefits
- Medical, dental, vision, life, and disability insurance.
- 401(k) retirement plan with company matching contributions.
- Paid time off and paid holidays.
- Professional development and company-supported certification opportunities.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement programs.
- Weekly pay and company team events.
- Remote position within the United States; benefits are subject to plan terms and eligibility requirements.
Categories
About Rackner
Rackner is a cloud-native software consultancy that delivers DevSecOps, AI/ML, Kubernetes, and edge-computing solutions for startups, enterprises, and U.S. federal agencies across public and private clouds. Founded in 2015 and headquartered in Silver Spring, Maryland, it is privately held and a Kubernetes Certified Service Provider and CNCF member, offering services from cloud and hybrid-cloud development to web/mobile applications supporting mission-critical systems.