1 day ago
Shenzhen, ChinaSenior
Responsibilities
- Participate in a follow-the-sun production on-call rotation and lead SEV1/SEV2 incident management.
- Diagnose, triage, mitigate, and coordinate resolution of incidents across payment services, Kubernetes platforms, databases, messaging systems, and cloud infrastructure.
- Define and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes.
- Drive reliability improvements through infrastructure automation, observability enhancements, capacity planning, performance tuning, and root-cause analysis.
- Strengthen architectural resilience, security posture, and operational maturity in PCI-DSS-regulated environments.
- Mentor junior engineers, reduce operational toil, and influence adoption of resilience-by-design practices.
Requirements
- 8+ years of hands-on experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Infrastructure roles supporting high-availability, mission-critical production systems.
- Strong expertise in AWS, Kubernetes including EKS, Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and modern observability platforms such as Datadog, Prometheus, and Grafana.
- Deep understanding of distributed systems architecture, high availability, disaster recovery, capacity planning, and microservices orchestration.
- Experience operating in payment, banking, fintech, or other highly regulated environments with PCI-DSS, security, and uptime requirements.
- Deep knowledge of SLO/SLI design, error budget management, alert governance, and toil reduction.
- Ability to lead cross-functional incident responses, troubleshoot complex distributed systems, and communicate effectively in written and spoken English.
- Based in Hong Kong or Shenzhen.
Benefits
- Competitive package.
- Dynamic and innovative team.
- Collaborative and inclusive working environment where contributions are recognized.
- On-site role based in Shenzhen, with Hong Kong also listed as an eligible location.
Tech Stack
Categories
Site Reliability
About Kody
Kody builds an agentic commerce and embedded finance platform that unifies omnichannel payments, point-of-sale integrations, merchant portals, and business intelligence for businesses with physical locations. It monetizes through software subscriptions and payment processing fees. Founded in 2018 and headquartered in Sunnyvale, California, the privately held company targets multi-location enterprises in sectors like retail and hospitality across North America, Europe, and Asia Pacific.