12 months ago
London, United KingdomSenior
Responsibilities
- Contribute to product direction, technical architecture, and roadmap planning.
- Scope, build, and launch end-to-end product features that solve customer problems.
- Work on customer-facing channels, core data models, and customer requests across product teams.
- Build developer infrastructure and tools that improve engineering productivity and production operations.
- Shape backend architecture, data models, and high-performance reporting systems.
- Improve developer experience through data pipelines and APIs.
Requirements
- Proven experience working for product-led companies, ideally in B2B SaaS.
- Experience with distributed, serverless systems and high-quality, high-performance web applications.
- Ability to contribute to both architectural discussions and customer conversations.
- Ability to work autonomously, prioritize effectively, and balance short-term delivery with long-term infrastructure investment.
- Comfort with ambiguity, early-stage environments, ideation, and iterative product development.
- Ability to learn new technologies and paradigms quickly and independently.
- Must be seeking an individual contributor role rather than people management.
Benefits
- Hybrid work arrangement with three days per week in the London office.
- Opportunity to work at a Series A startup on an AI-enabled B2B customer support platform.
Tech Stack
Categories
BackendProduct Engineering
About Plain
Plain builds an API-first, AI-native platform for B2B customer support and success, unifying conversations and automating workflows across channels and internal tools. It sells subscription software to software companies that need to integrate support into their product and operations, with hands-on engineering for migrations and custom workflows. Founded in 2020 and based in London, customers include Vercel, Cursor, and Granola.