Senior Specialist, Implementation Engineering
Checkout.com1 day ago
Tokyo, JapanSenior
Responsibilities
- Provide technical support to merchants implementing Checkout.com payment processing technology.
- Answer merchant integration questions involving configuration, debugging, documentation, testing, go-live support, and post-live support.
- Investigate, troubleshoot, escalate, resolve, report, track, and analyze integration incidents.
- Collaborate with Merchant Configuration, Sales, Account Managers, and Merchant Care to resolve customer issues.
- Work with Product teams to identify improvement opportunities.
- Advise the manager on customer satisfaction issues and recommend appropriate actions.
- Manage multiple customer projects and integrations concurrently.
- Maintain and update libraries and plugins used in integrations.
Requirements
- 5+ years of development or technical support experience in a technology or fintech company.
- Payments experience is advantageous.
- Required understanding of APIs, REST, webhooks, and logs.
- Strong coding skills in at least one of Java, JavaScript, PHP, Python, Go, or C#.
- Experience with Node.js and React is a plus.
- Knowledge of iOS or Android is a plus.
- Excellent communication and relationship-building skills.
- Ability to work in a customer-focused, target-driven environment.
- Fluency in spoken and written English and Chinese.
Benefits
- Hybrid working model with three days per week in the office.
- Meaningful ownership, opportunities for growth, and an inclusive workplace with accessibility support available.
About Checkout.com
Checkout.com builds a global payments platform for enterprise merchants, offering card acquiring, payment processing, issuing, and risk/fraud tools across 145+ currencies. It serves ecommerce and digital businesses and earns primarily through transaction and service fees, with direct integrations to schemes like Visa, Mastercard, and Amex. Founded in 2012 and headquartered in London, the privately held company counts brands such as Spotify, eBay, Uber, Klarna, and Sony among its customers.