Forward Deployed Engineer
Salesforce2 days ago
Johannesburg, South AfricaSenior
Responsibilities
- Own end-to-end architecture, development, deployment, and production handoff of agentic AI solutions for strategic enterprise customers.
- Build Agentforce systems involving agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and enterprise integration patterns.
- Own data modeling, processing pipelines, and data readiness across Salesforce Data 360, Snowflake, Databricks, and customer platforms.
- Diagnose and resolve data integration failures, model deployment issues, orchestration breakdowns, and performance regressions.
- Build agent performance dashboards and customer KPI reporting to measure deployment health and business outcomes.
- Develop proofs-of-concept and MVPs, codify reusable patterns and frameworks, and create internal playbooks.
- Mentor engineers through code reviews, pair sessions, shared implementation work, and reusable technical assets.
- Provide senior technical leadership on strategically critical or at-risk deployments and communicate field insights to Product and Engineering.
- Partner with Deployment Strategists to translate customer business challenges into deployable agentic AI solutions.
Requirements
- 6+ years of software engineering or technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- Degree in Computer Science or a related field.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with working familiarity with the others.
- Production experience integrating LLMs, using LangChain or LlamaIndex, prompt engineering, and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, including platforms such as Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise with Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable frameworks, playbooks, or internal tooling.
- Clear communication with engineering peers, customer architects, and executive stakeholders.
- Willingness to travel approximately 25% and work embedded with customer engineers.
- Preferred qualifications include Salesforce certifications, familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks; experience with multi-cloud enterprise AI solutions; product roadmap influence; and open-source, technical writing, or conference presentation experience.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee well-being.
- The role includes approximately 25% customer travel and embedded work with customer engineers.
- Reasonable accommodations are available during the application and recruiting process.
Tech Stack
Categories
Forward Deployed
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.