Principal Site Reliability Engineer
LivePerson1 day ago
Sofia, BulgariaStaff+
Responsibilities
- Provide technical leadership and direction for reliability and platform engineering across multiple teams.
- Design and evolve highly available, scalable, secure, and resilient systems with a focus on Google Cloud Platform.
- Lead cross-team initiatives across cloud infrastructure, Kubernetes, networking, observability, security, and software delivery.
- Define and drive SRE practices including SLOs, SLIs, error budgets, reliability reviews, capacity planning, and operational readiness.
- Lead complex production incident response and drive corrective and preventative actions.
- Develop automation and infrastructure-as-code solutions using Python, Terraform, Ansible, Bash, and related tools.
- Provide technical leadership for Kubernetes platforms and containerized workloads.
- Establish GitOps deployment practices using Kubernetes, Helm, and FluxCD.
- Improve CI/CD practices using GitLab CI/CD with an emphasis on reliability, security, scalability, and developer experience.
- Drive observability improvements involving metrics, logs, traces, dashboards, and actionable alerting.
- Identify reliability risks, technical debt, and architectural weaknesses and lead sustainable solutions.
- Create reusable platforms, tooling, and engineering patterns that help teams operate reliable services independently.
- Mentor Senior SREs, Team Leads, and other technical leaders while influencing architecture and engineering standards.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 7+ years of experience in SRE, DevOps, Cloud Infrastructure, Systems Engineering, or a related field.
- Experience operating at a Principal, Staff+, Architect, or equivalent senior technical leadership level.
- Extensive experience designing and operating highly available, scalable, secure, and distributed production systems.
- Strong hands-on experience with Google Cloud Platform and cloud architecture, including networking, IAM, compute, storage, and managed services.
- Extensive experience with Kubernetes and containerization technologies such as Docker.
- Hands-on experience with service meshes such as Istio.
- Strong programming and scripting experience with Python, Bash, or similar languages for automation and platform engineering.
- Extensive experience with Terraform and automation or configuration management tools such as Ansible.
- Strong experience with GitOps, Helm, FluxCD, and GitLab CI/CD pipelines.
- Deep understanding of Linux, networking, DNS, load balancing, TLS/SSL, authentication, security fundamentals, distributed systems, scalability, fault tolerance, and performance engineering.
- Strong experience with observability platforms such as Prometheus, Grafana, and Alertmanager.
- Proven ability to influence architecture and technical decisions across teams and organizational boundaries.
- Excellent communication skills and ability to mentor senior engineers and technical leaders.
- Preferred experience includes large-scale B2B SaaS or globally distributed systems, HashiCorp Vault, PostgreSQL, hybrid cloud and on-premises infrastructure, cloud migrations, internal developer platforms, disaster recovery, business continuity, resilience engineering, and organization-wide reliability frameworks.
Benefits
- Medical, dental, and vision coverage.
- 28 vacation days.
- Tuition reimbursement and access to internal professional development resources.
- Food vouchers.
- Remote position (#LI-Remote).
Tech Stack
AnsibleBashDockerGitLab CI/CDGoogle Cloud PlatformGrafanaHelmIstioKubernetesLinuxPostgreSQLPrometheusPythonTerraform
Categories
DevOpsSite Reliability
About LivePerson
LivePerson builds conversational AI and messaging software for enterprises, delivered via its Conversational Cloud, to power customer service, commerce, and engagement across web, mobile, and voice channels. The company monetizes through SaaS subscriptions and services, and lists brands such as HSBC, Chipotle, and Virgin Media as customers. Founded in 1995 and headquartered in New York City, LivePerson is a public company traded on NASDAQ under the ticker LPSN.