Sr Site Reliability Engineer
State Employees' Credit Union2 days ago
Raleigh, NC, USASenior
Responsibilities
- Maintain, monitor, troubleshoot, and optimize distributed systems for reliability and efficient performance in a 24/7/365 operating model.
- Partner with development and other teams on system design, rigorous testing, release procedures, platform management, capacity planning, and service-level objectives.
- Support applications across Dev, SIT, UAT, Production, and disaster recovery environments.
- Follow ITSM processes for incident response, change management, and problem investigation.
- Automate infrastructure and operations tasks and build sustainable systems and services through automation improvements.
- Use data analytics to identify trends, predict and prevent issues, and support data-driven decisions.
- Ensure systems comply with security protocols and regulations and maintain certificates within expiration windows.
- Prepare disaster recovery plans and support high availability, load balancing, clustering, and related infrastructure concepts.
- Maintain support documentation and continuously improve processes and procedures.
- Mentor and coach junior SRE team members and promote engineering best practices.
Requirements
- Strong working knowledge of Windows and Linux distributed environments.
- Proficiency in Python, Go, or Shell scripting and coding experience beyond simple scripts.
- Knowledge of distributed storage technologies including NFS, HDFS, CephFS, and Amazon S3.
- Knowledge of dynamic resource management frameworks including Apache Mesos, Kubernetes, or Yarn.
- Understanding of system administration, cloud services, and infrastructure automation tools such as Terraform and Ansible.
- Professional experience supporting and troubleshooting VPNs, firewalls, networking, cloud infrastructure, SSL, and mTLS.
- Experience troubleshooting platforms, applications, or infrastructure involving high availability, disaster recovery, load balancing, and clustering.
- Professional experience working within ITSM change and incident processes and maintaining support documentation.
- Professional experience with Jira, Confluence, Lucid Charts or Visio, and BMC Helix.
- At least five years of support, delivery, and/or continuous-improvement experience.
- Preferred: working knowledge of the Hyland OnBase ECM solution, including installation, deployment pipelines, support, and maintenance.
- Preferred: experience with CI/CD practices, monitoring, and incident response.
- Preferred: a bachelor's degree, associate's degree, or five-plus years of relevant support, delivery, and/or continuous-improvement experience.
Tech Stack
Categories
Site Reliability
About State Employees' Credit Union
State Employees' Credit Union is a nonprofit, member-owned financial cooperative providing checking and savings accounts, consumer and mortgage lending, credit cards, online/mobile banking, insurance, and investment and trust services to North Carolina public employees and their families. Founded in 1937 and headquartered in Raleigh, it serves over 2.6 million members through 270+ branches and 1,100+ ATMs, making it the largest credit union in North Carolina.