3 months ago
Lisbon, PortugalSenior
Responsibilities
- Lead the design, development, customization, and optimization of complex CRM and digital solutions.
- Develop scalable, maintainable software and integrate CRM platforms with other systems.
- Provide technical guidance and mentorship to junior engineers.
- Ensure architectural integrity and maintain software architecture documentation throughout the development lifecycle.
- Participate in project planning and estimation and drive continuous improvement initiatives.
- Act as a subject-matter expert for pitches and client work and contribute to team vision and strategy.
- Query databases, analyze customer data, generate reports, and support segmentation, lifecycle management, and personalization.
- Troubleshoot and resolve complex CRM-related technical issues.
Requirements
- Excellent knowledge and experience with CRM systems, preferably Microsoft Dynamics in both backend and frontend, as well as Salesforce or HubSpot.
- Ability to implement efficient, scalable, and maintainable CRM solutions.
- Strong problem-solving, troubleshooting, and debugging skills.
- Experience leading and managing project development in Agile or Scrum environments.
- Experience with CI/CD and version-control tools such as GitHub, GitLab, Bitbucket, and Jenkins.
- Strong programming skills in APEX, C#, .NET, or other relevant technologies.
- Strong understanding of REST and SOAP APIs for CRM integration.
- Experience with Excel, Power BI, Tableau, or comparable data-analysis and reporting tools.
- Understanding of customer data segmentation, customer lifecycle management, and personalization.
- Ability to work independently and collaboratively, manage multiple priorities and deadlines, and guide junior team members.
- Strong organizational skills, teamwork, and commitment to transparency.
Benefits
- Permanent full-time employment.
- Hybrid working arrangement with an expectation of one day per week or four days per month in the office in Vila Real.
- 25 vacation days, two additional volunteering days, and three additional wellness days.
- Health insurance available for employees and family members.
- Agile and flexible working hours and a digital nomad policy.
- Career development opportunities and full access to Dentsu Academy.
- Cutting-edge technology and current IT tools in a software-house environment.
- Mental Health First Aider and Employee Assistance Program.
- Employee discounts, referral bonus program, team and company events, and workplace social activities.
- Free breakfast every second Wednesday of the month.
Tech Stack
C#Jenkins.NETSOAP
Categories
About Dentsu
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.