17 days ago
Base Salary
$165k - $291k/yr
Responsibilities
- Develop Agentic AI solutions using Genesys Cloud capabilities and AI development tools.
- Design and implement integrations that extend Agentic AI functionality and enhance customer experience workflows.
- Build scalable, high-performance backend applications using Go.
- Create responsive front-end components with JavaScript and TypeScript.
- Deploy and manage containerized applications using Kubernetes on AWS.
- Optimize application performance, scalability, and reliability in cloud-native environments.
- Collaborate with product managers, architects, and UX designers to define requirements and deliver solutions.
- Write maintainable, documented code; participate in code reviews; mentor junior engineers.
- Troubleshoot and resolve complex production issues.
Requirements
- 10+ years of professional software development experience.
- 2+ years of experience working with AI solutions.
- Hands-on agentic AI development experience, including RAG, RAG pipelines, and the MCP framework.
- Proficiency in Go for backend development.
- Strong experience with system prompt engineering and tool-use configuration and tuning.
- Strong JavaScript and TypeScript experience for front-end and full-stack applications.
- Hands-on Kubernetes experience for orchestration and container lifecycle management.
- Experience building and deploying cloud-native solutions on AWS, including services such as EKS, Fargate, DynamoDB, EC2, ECS, Lambda, and S3.
- Understanding of microservices architecture and RESTful API design.
- Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.
- Experience with Genesys Cloud APIs or comparable customer experience platforms is preferred.
- Exposure to UX design principles, AWS CloudFormation or Step Functions, open-source contributions, Docker, Terraform, and CI/CD tooling is preferred.
- Knowledge of Agile/Scrum methodologies and strong analytical, problem-solving, and collaboration skills is preferred.
Benefits
- Medical, dental, and vision insurance.
- Telehealth coverage.
- Flexible work schedules and work-from-home opportunities.
- Development and career growth opportunities, including mentorship, learning programs, leadership development, and education support.
- Open Time Off plus 10 paid holidays.
- 401(k) matching program.
- Adoption assistance and fertility treatments.
- Paid volunteer time, August Free Fridays, and well-being resources.
Tech Stack
Categories
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.