Genesys

Build and operate production-grade conversational and agentic AI systems serving thousands of global organizations. This hands-on senior role spans LLM-powered applications, ML pipelines, backend integration, and scalable cloud services.

Build responsive, scalable frontend experiences for Genesys Cloud, used by thousands of organizations worldwide. This role owns UI capabilities from architecture and implementation through delivery while collaborating with Product, UX, Backend, and QA teams.

Genesys is seeking a Software Development Engineer in Test to build and maintain automated API, integration, contract, and reliability tests for AI-driven backend services. The role focuses on test automation, CI/CD integration, troubleshooting, and quality engineering in a global team.

Build and operate high-throughput Java backend services on AWS that power AI-enabled customer experiences for thousands of organizations worldwide. This senior role owns services end to end, from design and development through deployment, operations, reliability, and post-launch support.

Build production-grade AI applications and reusable industry solutions on the Genesys Cloud platform, combining conversational AI, agentic workflows, enterprise integrations, and customer experience orchestration. This hands-on Principal Engineer role provides technical leadership while remaining deeply involved in architecture, coding, prototyping, and deployment.

Build and operate reliable, secure, and scalable enterprise AI platforms used by thousands of employees and more than 8,000 organizations. You’ll combine platform engineering, automation, identity, governance, and AI application development to make enterprise AI safe and dependable.

Lead the design, development, testing, and delivery of customized AI-powered virtual agent and routing solutions for enterprise customers. This customer-facing role combines solutions architecture, software development, consulting, and end-to-end professional services delivery.

Lead the architecture and delivery of sophisticated conversational AI, IVR, routing, speech, and virtual-agent solutions for enterprise customers. This customer-facing role combines hands-on development, technical consulting, architecture ownership, and leadership across global engagements.