Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.
Open Positions at Genesys
7 open positions
Build and operate cloud-native integrations connecting Salesforce, Zuora Billing, Workday, and AWS across Genesys’s Order-to-Cash processes. The role also brings governed generative AI, agentic workflows, and retrieval-augmented generation into enterprise operations.
Genesys is seeking a Senior AI Solution Architect to design and demonstrate production-ready AI solutions for enterprise customer experience and contact center use cases. The role combines deep AI architecture with presales solutioning, executive storytelling, customer integration, and field enablement.
Genesys is hiring a senior Salesforce Developer to build and support Quote-to-Cash solutions spanning quoting, order management, asset management, renewals, and downstream billing integrations. The role combines hands-on Salesforce development with technical ownership, troubleshooting, solution design, and guidance for junior developers.
Build and operate AI-powered automation on Genesys Cloud to improve internal support and self-service experiences. This role focuses on conversational flows, platform configuration, integrations, and workflow automation at enterprise scale.
The AI Architect (Presales) designs production-ready enterprise AI architectures and helps customers move AI use cases from technical discovery through pilots and production. This customer-facing role combines solution architecture, AI prototyping, technical demonstrations, and executive-level advisory work.
Build and productionize large-scale conversational and agentic AI systems that power personalized enterprise customer experiences. This senior role combines LLM-powered product development, backend integration, and ML system operations.
Lead the development of scalable, full-stack CRM integrations and cloud services that connect Genesys Cloud with platforms such as Salesforce, ServiceNow, and Zendesk. You will shape architecture, improve reliability, mentor engineers, and operate customer-facing systems at enterprise scale.