2 days ago
Budapest, HungarySenior
Responsibilities
- Design, build, test, deploy, and support backend capabilities for Genesys Cloud Copilot.
- Build AI agents that plan, call tools, request user confirmation, and manage model context.
- Improve the agent framework, documentation, and tooling used by other Genesys teams.
- Integrate Copilot with Genesys Cloud services and user interfaces through APIs and events.
- Create automated tests and LLM evaluations to assess answer quality and guide model and prompt changes.
- Use monitoring, load testing, and usage data to manage reliability, latency, and model costs.
- Build security, privacy, and compliance protections into enterprise software.
- Lead larger technical initiatives through design review, planning, and execution.
- Communicate trade-offs with product managers and partner teams and mentor associate and mid-level engineers.
Requirements
- Bachelor’s degree in computer science or equivalent experience.
- At least 5 years of experience building backend or platform software with strong ownership of production services.
- Proficiency in Python or other programming languages, with strong foundations in algorithms, data structures, and distributed systems design.
- Experience with REST, WebSockets, Kafka, schema evolution, idempotency, backward-compatible APIs, and data modeling.
- Experience with AWS, infrastructure as code, automated testing, observability, runbooks, on-call, and modern DevOps/SRE practices.
- Strong communication skills and the ability to explain complex technical concepts clearly.
- Preferred experience or interest in Strands Agents, LangGraph, AWS Bedrock, Anthropic Claude, LLM applications, tool calling, prompt and context management, retrieval, evaluation, guardrails, MCP, RAG, multilingual search, observability at scale, and enterprise security or governance.
- Experience using AI coding tools effectively in development work.
Benefits
- Flexible-first working culture with flexible ways of working.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
- Opportunity to build and operate AI technology used by more than 8,000 organizations worldwide.
Tech Stack
Categories
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.