2 months ago
Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver pre-sales presentations and technical sessions that articulate Fin’s value.
- Design and lead tailored Proofs of Concept showcasing Fin’s capabilities.
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed.
- Collaborate with Product and Engineering to communicate customer feedback and influence product planning.
- Build customer trust, support customer success, and proactively address challenges.
- Improve Solutions Engineering processes and contribute to a best-in-class playbook.
Requirements
- At least 5 years of experience in technical pre-sales roles managing C-level technical and business relationships.
- Strong technical acumen, including technical discovery and high-impact value presentations.
- Ability to solve problems independently and collaborate effectively.
- Demonstrated time management, value communication, and ability to translate complex business challenges into tailored solutions.
- Experience working with Product and Engineering teams to communicate feedback and influence product direction.
- Familiarity with POCs, RFPs, and complex customer security questions.
- Excellent communication and interpersonal skills with empathy and curiosity.
- Willingness and ability to travel occasionally.
- Proof of eligibility to work in the United States is required.
Benefits
- Benefits and programs support health and wellbeing, family needs, time away from work, and financial security, with offerings varying by location.
- Employees may be eligible for a corporate bonus program or sales incentive and Restricted Stock Units.
- Hybrid working policy requiring employees to work in the office at least three days per week.
- Equal Employment Opportunity workplace.
Categories
Solutions Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.