3 hours ago
Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver pre-sales presentations and technical sessions that articulate Fin’s value.
- Design and lead tailored Proofs of Concept showcasing Fin’s capabilities.
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed.
- Collaborate with Product and Engineering to communicate customer feedback and influence product planning.
- Build customer trust, support customer success, and proactively address challenges.
- Improve Solutions Engineering processes and contribute to a best-in-class playbook.
Requirements
- At least 5 years of experience in technical pre-sales roles managing C-level technical and business relationships.
- Strong technical acumen, including technical discovery and high-impact value presentations.
- Ability to solve problems independently and collaborate effectively.
- Demonstrated time management, value communication, and ability to translate complex business challenges into tailored solutions.
- Experience working with Product and Engineering teams to communicate feedback and influence product direction.
- Familiarity with POCs, RFPs, and complex customer security questions.
- Excellent communication and interpersonal skills with empathy and curiosity.
- Willingness and ability to travel occasionally.
- Proof of eligibility to work in the United States is required.
Benefits
- Benefits and programs support health and wellbeing, family needs, time away from work, and financial security, with offerings varying by location.
- Employees may be eligible for a corporate bonus program or sales incentive and Restricted Stock Units.
- Hybrid working policy requiring employees to work in the office at least three days per week.
- Equal Employment Opportunity workplace.
Categories
Solutions Engineering
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.