Intercom

Staff Engineer - Web Platform will set the technical direction for Fin’s marketing and growth web systems, including architecture, experimentation, analytics, and developer productivity. The role combines hands-on web engineering with cross-functional technical leadership and mentorship.

Staff Engineer leading the technical strategy and architecture of Fin’s marketing and growth web platform. The role combines hands-on web engineering with cross-functional leadership across experimentation, analytics, performance, and developer productivity.

Build and scale Fin’s AI-powered customer support products as a Staff Product Engineer working across machine learning systems and the broader product stack. You’ll turn ML prototypes into reliable customer-facing features while shaping product direction and mentoring engineers.

Lead the development of front-end and back-end systems for Fin’s AI customer support platform while shaping technical strategy and engineering culture. This hands-on staff role combines product development, architecture, mentoring, and cross-functional collaboration.

Lead strategic engineering initiatives at Fin, building scalable back-end and front-end systems for its AI-powered customer support platform. This hands-on Principal Engineer role combines architecture, technical leadership, mentoring, and cross-functional product delivery.

Fin is hiring a Senior Solutions Engineer to guide customers through technical discovery, value demonstrations, and tailored proofs of concept for its AI Customer Agent. The role partners with customers, Product, R&D, and Engineering throughout the sales cycle.

Lead and scale Intercom’s EMEA Solutions Engineering organization while remaining hands-on in strategic, complex enterprise deals. This player-coach role combines technical pre-sales leadership, solution architecture, customer advising, and go-to-market strategy for an AI-driven support platform.

Fin is seeking a Solutions Engineer to guide customers through technical discovery, solution demonstrations, and tailored proof-of-concept engagements across the sales cycle. The role partners with Product and Engineering to translate customer needs into successful AI-powered customer support solutions.