Intercom

Principal Engineer at Fin will lead strategic engineering initiatives while building scalable back-end and front-end systems for an AI-powered customer support platform. The role combines hands-on development, architecture, technical leadership, mentoring, and cross-functional collaboration.

Staff Product Engineer building scalable front-end and back-end systems for Fin, Salesforce’s AI-powered customer support platform. The role combines hands-on development with technical leadership, architecture, mentoring, and collaboration across product and design.

Forward Deployed Engineer partnering with strategic customers to design, code, and deliver high-impact solutions using Fin’s AI customer-support platform. The role combines hands-on software engineering, customer engagement, product strategy, and applied AI in complex real-world environments.

Build and scale Fin’s AI-powered customer support products as a Staff Product Engineer working across machine learning systems and the broader product stack. You’ll turn ML prototypes into reliable customer-facing features while shaping product direction and mentoring engineers.

Fin is hiring a Senior Solutions Engineer to guide customers through technical discovery, value demonstrations, and tailored proofs of concept for its AI Customer Agent. The role partners with customers, Product, R&D, and Engineering throughout the sales cycle.

Fin is seeking a Solutions Engineer to guide customers through technical discovery, solution demonstrations, and tailored proof-of-concept engagements across the sales cycle. The role partners with Product and Engineering to translate customer needs into successful AI-powered customer support solutions.

Senior Product Engineer building customer-focused backend and frontend systems for Fin, an AI-powered customer support platform. The role combines hands-on Ruby development, architectural contributions, rapid production delivery, and mentorship within a multidisciplinary product team.

Staff Machine Learning Scientist leading the development and deployment of impactful ML products for Fin’s AI customer agent. The role combines applied ML research, product collaboration, technical leadership, and mentorship.