2 months ago
London, United KingdomSenior
Responsibilities
- Develop technical plans and contribute to technical architecture as Fin scales to serve tens of millions of people daily.
- Write Ruby code integrating AWS, infrastructure, platform, and SaaS technologies for Fin’s backend.
- Build backend and frontend systems across areas such as messaging, rule matching, deliverability, security, availability, and machine learning.
- Ship changes and features rapidly through Fin’s frequent production deployment process.
- Mentor other engineers and interview candidates.
- Collaborate with designers, product managers, researchers, and data analysts to solve customer problems.
Requirements
- At least 5 years of industry experience in software engineering, preferably building SaaS products.
- Demonstrated significant impact on a product and/or engineering team.
- Deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript.
- Experience collaborating directly with product teams and designers and delivering value to customers or users.
- Experience with distributed systems.
Benefits
- Benefits and programs support health and wellbeing, family needs, time away from work, and financial wellbeing, with offerings varying by location.
- Hybrid work policy requiring employees to work in the office at least three days per week.
- Equal Employment Opportunity and a diversity-focused workplace commitment.
Tech Stack
Categories
Full StackProduct Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.