2 months ago
Base Salary
$172k - $205k/yr
Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver pre-sales experiences, value presentations, solution reviews, and technical sessions.
- Design and lead tailored Proofs of Concept demonstrating Fin’s capabilities.
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed.
- Collaborate with Product and Engineering to communicate customer feedback and influence product planning.
- Build customer trust, proactively address challenges, and contribute to Solutions Engineering processes and playbooks.
Requirements
- At least 3 years of experience in a technical pre-sales role managing C-level technical and business relationships.
- Strong technical acumen with experience in technical discovery and high-impact value presentations.
- Ability to solve problems independently and work collaboratively in a dynamic environment.
- Experience translating complex business challenges into tailored solutions for technical and non-technical audiences.
- Experience working with Product and Engineering teams to communicate customer feedback and influence product direction.
- Familiarity with managing POCs, RFPs, and complex security questions.
- Strong communication, interpersonal, time management, empathy, curiosity, and process-improvement skills.
- Proof of eligibility to work in the United States and willingness to travel occasionally.
Benefits
- Hybrid work policy requiring employees to be in the office at least three days per week.
- Health and wellbeing, family, time-away-from-work, and financial-future benefits, varying by location.
- Eligibility for a corporate bonus program or sales incentive and Restricted Stock Units for regular employees.
- Equal Employment Opportunity workplace committed to diversity and inclusion.
Categories
Solutions Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.