4 hours ago
Base Salary
$172k - $205k/yr
Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver pre-sales experiences, value presentations, solution reviews, and technical sessions.
- Design and lead tailored Proofs of Concept demonstrating Fin’s capabilities.
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed.
- Collaborate with Product and Engineering to communicate customer feedback and influence product planning.
- Build customer trust, proactively address challenges, and contribute to Solutions Engineering processes and playbooks.
Requirements
- At least 3 years of experience in a technical pre-sales role managing C-level technical and business relationships.
- Strong technical acumen with experience in technical discovery and high-impact value presentations.
- Ability to solve problems independently and work collaboratively in a dynamic environment.
- Experience translating complex business challenges into tailored solutions for technical and non-technical audiences.
- Experience working with Product and Engineering teams to communicate customer feedback and influence product direction.
- Familiarity with managing POCs, RFPs, and complex security questions.
- Strong communication, interpersonal, time management, empathy, curiosity, and process-improvement skills.
- Proof of eligibility to work in the United States and willingness to travel occasionally.
Benefits
- Hybrid work policy requiring employees to be in the office at least three days per week.
- Health and wellbeing, family, time-away-from-work, and financial-future benefits, varying by location.
- Eligibility for a corporate bonus program or sales incentive and Restricted Stock Units for regular employees.
- Equal Employment Opportunity workplace committed to diversity and inclusion.
Categories
Solutions Engineering
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.