3 hours ago
Base Salary
$109k - $155k/yr
Responsibilities
- Lead customer-facing BrazeAI workshops, accelerators, and diagnostics.
- Guide customers from AI use-case ideation and prototyping through agent launch and initial impact reporting.
- Demonstrate and document AI best practices, playbooks, and solution recipes for customers and partners.
- Identify and prioritize AI use cases aligned with customer business goals.
- Identify technical hurdles and organizational friction affecting BrazeAI adoption.
- Recommend Professional Services partners and transition customer context to other services teams.
- Provide internal and external thought leadership on AI-enabled marketing outcomes.
- Collaborate with account management, customer success, professional services, AI success, product, marketing, learning, and community teams.
Requirements
- 4+ years of experience in a customer-facing technical role such as solutions consulting, sales engineering, technical account management, customer success, or marketing technology consulting.
- Experience working directly with enterprise customers and building consultative relationships.
- Experience running workshops, hackathons, enablement programs, or embedded consulting engagements.
- Ability to facilitate sessions for marketers and executives with varying levels of AI expertise.
- Working knowledge of Braze, including Canvas, Catalogs, and customer strategies.
- Fluency in applied AI, including generative AI, agents, prompt design, guardrails, evaluation, and optimization.
- Experience with MCP, LLM tooling, or building skills and templates for AI assistants.
- Ability to build business cases and measure ROI on AI investments.
- Knowledge of at least two areas including AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL, Liquid, or mobile.
- Strong written and verbal English communication skills.
- Preferred hands-on experience with Agent Console, Operator, Decisioning Studio, or Content Optimizer.
- Preferred depth in retail and eCommerce, QSR, gaming, media, or financial services.
Benefits
- Base pay range of $109,000–$154,700 per year for U.S.-based candidates, with additional OTE, equity, and other compensation elements stated separately.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
- Fertility benefits and equal paid parental leave.
- Professional development, formal career pathing, learning platforms, and a yearly learning stipend.
- Hybrid work model with a curated in-office employee experience.
- Annual company-wide Volunteer Week, donation matching, and Employee Resource Groups.
- New York-based role supporting the AMER region with up to 25% travel at peak times.
Tech Stack
Categories
Solutions Engineering
About Braze
Braze builds a customer engagement platform used by marketing teams to orchestrate cross-channel messaging across mobile, email, web, and more. The company sells its software via SaaS subscriptions with analytics, segmentation, and journey orchestration. Founded in 2011 and headquartered in New York, Braze is a public company (NASDAQ: BRZE) with global offices.