2 months ago
Berlin, GermanyStaff+
Responsibilities
- Build systems powering Fin’s AI-powered products using the ML Python stack and, when needed, the Rails product stack.
- Bring proof-of-concept code from ML Scientists into robust, scalable production systems.
- Partner with product teams to shape AI-powered customer experiences.
- Contribute to ideation, prototyping, implementation, and testing across the software development lifecycle.
- Participate in hiring, mentoring, and career development for other engineers.
- Raise technical standards for performance, reliability, and operational excellence.
Requirements
- 10+ years of experience shipping high-quality products.
- Strong software engineering skills and significant demonstrated impact.
- Deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript.
- Strong technical fundamentals, analytical development approach, and willingness to learn ML on the job.
- Bachelor of Science in Computer Science, Mathematics, Statistics, or a related discipline.
- Previous data analytics or statistical experience is a bonus.
Benefits
- Benefits and programs support health and wellbeing, family needs, time away from work, and financial wellbeing, with offerings varying by location.
- Hybrid work policy requiring employees to be in the office at least three days per week.
- Equal Employment Opportunity and a diversity-focused workplace.
Tech Stack
Categories
ML EngineeringProduct Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.