2 months ago
Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver pre-sales experiences that articulate Fin’s value and technical expertise.
- Conduct value-based solution reviews and in-depth technical sessions.
- Design and lead tailored proof-of-concept engagements.
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed.
- Collaborate with Product and Engineering to represent customer feedback and inform product planning.
- Build customer trust and proactively address challenges to support lasting customer success.
- Improve Solutions Engineering processes and contribute to the team playbook.
Requirements
- Fluency in Portuguese and Spanish is required.
- At least 4 years of experience in a technical sales role managing C-level technical and business relationships.
- Strong technical acumen, including technical discovery and high-impact value presentations.
- Ability to solve problems independently and work collaboratively.
- Demonstrated time management, communication, interpersonal, and value-selling skills.
- Ability to translate complex business challenges into tailored solutions for technical and non-technical audiences.
- Experience working with Product and Engineering teams to communicate customer feedback and influence product direction.
- Familiarity with POCs, RFPs, and complex security questions.
- Willingness and ability to travel occasionally.
- Proof of eligibility to work in the United States is required.
Benefits
- Hybrid work policy requiring employees to work in the office at least three days per week.
- Benefits and programs support health and wellbeing, family needs, time away from work, and financial security, with offerings varying by location.
- Eligible regular employees may receive corporate bonuses or sales incentives and Restricted Stock Units; compensation details are excluded here.
Categories
Solutions Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.