3 hours ago
Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver pre-sales experiences that articulate Fin’s value and technical expertise.
- Conduct value-based solution reviews and in-depth technical sessions.
- Design and lead tailored proof-of-concept engagements.
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed.
- Collaborate with Product and Engineering to represent customer feedback and inform product planning.
- Build customer trust and proactively address challenges to support lasting customer success.
- Improve Solutions Engineering processes and contribute to the team playbook.
Requirements
- Fluency in Portuguese and Spanish is required.
- At least 4 years of experience in a technical sales role managing C-level technical and business relationships.
- Strong technical acumen, including technical discovery and high-impact value presentations.
- Ability to solve problems independently and work collaboratively.
- Demonstrated time management, communication, interpersonal, and value-selling skills.
- Ability to translate complex business challenges into tailored solutions for technical and non-technical audiences.
- Experience working with Product and Engineering teams to communicate customer feedback and influence product direction.
- Familiarity with POCs, RFPs, and complex security questions.
- Willingness and ability to travel occasionally.
- Proof of eligibility to work in the United States is required.
Benefits
- Hybrid work policy requiring employees to work in the office at least three days per week.
- Benefits and programs support health and wellbeing, family needs, time away from work, and financial security, with offerings varying by location.
- Eligible regular employees may receive corporate bonuses or sales incentives and Restricted Stock Units; compensation details are excluded here.
Categories
Solutions Engineering
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.