6 hours ago
Base Salary
$180k - $200k/yr
Responsibilities
- Drive adoption of Fin by helping prospects use its AI capabilities to automate and scale support operations.
- Embed with strategic customers to understand business challenges and technical requirements.
- Work hands-on with customer technical teams as a trusted technical expert and code alongside them to complete projects.
- Collaborate with Sales, Success, Product, R&D, and Go-to-Market teams to deliver successful customer projects and product feedback.
- Influence product direction and roadmap decisions based on customer needs and outcomes.
- Codify best practices and share customer engagement insights to help scale the Forward Deployed Software Engineering function.
Requirements
- Strong software engineering background, preferably in Computer Science, Mathematics, Software Engineering, or Physics.
- Experience building a SaaS product with real-world usage; former founders or early startup engineers are preferred.
- Interest in AI/ML and ability to understand novel problems, capabilities, architectures, trade-offs, and limitations.
- Strong coding ability and deep knowledge of at least one high-level programming language.
- Ability to prototype and ship software quickly while maintaining quality and focus on business outcomes.
- Proficiency in using and writing REST APIs to integrate systems.
- Strong cross-functional communication skills with both technical and non-technical audiences.
- Willingness to travel and work on-site with customers.
- Proof of eligibility to work in the United States is required.
Benefits
- San Francisco Bay Area base salary range of $180,000–$200,000.
- Eligibility for a corporate bonus program or sales incentive and Restricted Stock Units for regular employees.
- Benefits and programs supporting health and wellbeing, family, time away from work, and financial security, varying by location.
- Hybrid working policy with employees expected to be in the office at least three days per week.
Tech Stack
Categories
Forward Deployed
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.