20 hours ago
Base Salary
$160k - $195k/yr
Responsibilities
- Monitor, troubleshoot, and resolve payroll and HRIS connection issues.
- Partner with enterprise customers to test integrations, identify issues, and support successful launches.
- Advise customers and internal teams on payroll configurations, integration capabilities, and API limitations.
- Drive technical issues to resolution across customers, external partners, and engineering teams.
- Develop runbooks, monitoring practices, documentation, and workflows that improve integration reliability.
- Identify opportunities to improve integrations, customer experience, and engineering efficiency.
Requirements
- 5+ years of experience in partner engineering, solutions engineering, technical integrations, or a similar customer-facing technical role.
- Strong understanding of APIs, including reading documentation, troubleshooting failures, and diagnosing integration issues.
- Experience owning complex technical problems across multiple systems, stakeholders, or external partners.
- Confidence working directly with customers and translating technical complexity into clear guidance and solutions.
- Ability to independently prioritize issues and drive them through resolution.
- Experience building repeatable processes, documentation, or monitoring practices to improve operational reliability.
- Preferred experience with payroll, HRIS, or benefits platforms and complex enterprise integrations.
- Preferred experience with third-party APIs and integration partners such as Finch or Merge.
- Preferred experience building internal tools, scripts, or automations to improve integration reliability.
- Preferred experience in a forward-deployed engineering or technical solutions role.
Benefits
- Estimated compensation range is $160,000–$195,000 USD annually.
- The interview process typically takes 2–3 weeks and includes recruiter, hiring manager, practical technical exercise, cross-functional, and leadership conversations.
Categories
Forward DeployedSolutions Engineering
About Thatch
Thatch builds an all-in-one platform for employers to design, fund, and administer personalized healthcare benefits for their teams. It supports budgets, HSAs, and portable health spending accounts, with member-facing tools that personalize coverage and spending and back-end financial infrastructure for payments and compliance. Founded in 2021 and headquartered in San Francisco, Thatch is privately held and operates as a fully distributed company serving U.S. employers.