Platform Deployment Engineer - West Coast
Neural Concept4 hours ago
Remote, United States or San Francisco, CA, USASenior
Base Salary
$200k - $250k/yr
Responsibilities
- Own enterprise customer deployments from initial architecture discussions through go-live and steady-state operations.
- Integrate the platform with customer identity, data, engineering systems, infrastructure, and model-serving layers.
- Serve as the primary technical counterpart for named accounts and work with customer IT, security, and platform teams.
- Diagnose production issues, including failures originating outside Neural Concept’s software.
- Create runbooks, post-mortems, and playbooks and provide deployment feedback to Product.
Requirements
- 6+ years deploying and operating enterprise software in production, including 2 years in environments not controlled by the employer.
- Configuration-level Kubernetes expertise, including chart values, rendered manifests, and workload troubleshooting.
- Knowledge of OIDC, SAML, SSO, credential rotation, redirect URIs, and group-to-role mapping.
- Strong Linux, networking, and TLS fundamentals, including DNS, routing, ingress, egress, certificate chains, and interception proxies.
- Experience with Kubernetes persistent volumes, CSI, access modes, and shared-storage troubleshooting under load.
- A personally owned production deployment that was subsequently supported.
- Professional customer-facing English, willingness to travel, and willingness to work customer hours.
- Valuable experience includes regulated or air-gapped deployments, private registries, image mirroring, GPU scheduling, LLM serving, enterprise identity-provider administration, Terraform, GitOps, Prometheus, Grafana, HPC schedulers, ISO 27001 evidence, Python, and PLM, CAD, or CAE systems.
Benefits
- Remote work or a hybrid model with 20% remote work.
- Paid vacations, healthcare including medical, vision, and dental coverage, and 401(k) matching.
- Collaborative, multicultural environment with professional development opportunities.
- The position is based in San Mateo, California, requires travel to customer locations in the US, and has an ASAP start date.
- ITAR clearance is required.
Tech Stack
Categories
Solutions Engineering
About Neural Concept
Neural Concept builds an AI-first engineering platform that embeds physics-aware 3D deep learning into CAD/CAE workflows so teams can design and simulate products faster. It sells software and services to engineering organizations across automotive, aerospace, energy, consumer electronics, semiconductors, and defense, working with global OEMs and component suppliers. Founded in 2018 and headquartered in Lausanne, Switzerland, the privately held company also has a presence in Munich, New York, and the Asia-Pacific region.